Assistant Manager - Trust
- Genpact
- 4 to 8 Yrs
- Kolkata
- 3 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Assistant Manager Trust & Safety FLM, Risk Investigations In this role, you will be responsible for the day-to-day management & leadership of your team of Investigators and will also assist with escalations, training, and quality control. Responsibilities Driving performance (efficiency, quality, hygiene) management of your team member to meet all SLAs. Provide domain expertise in Fraud and Financial Crime Risk Management in relation to clients risk and threats management, focusing on fraud risks in relates to buyer, seller etc. Will be responsible for process & policy dissemination and keeping your team up to date on policy/process update. Continuously improve the delivery process to attain a consistent & stable level of operations. Communicate and work with cross functional team (Product Team, Business policy, Data and analytics, Technology, etc.) to understand business requirements and business needs. Manage escalations and provide timely resolution. Basis RCA, effective coaching & feedback to be shared with team members. Conduct performance reviews of each team member and explain / set career development path & opportunities for team members. Report & escalate system issues / bugs/ downtime to management as necessary and in a timely manner. Should be a subject matter expert for all process, policies and protocols. Qualifications we seek in you! Minimum Qualifications Any Graduate. Excellent experience as a team leader in an Investigations / Risk / Content moderation / trust & safety workspace. Excellent communication and people management skills. Proficiency in MS office (Excel, PowerPoint). Should be able to work with minimal supervision, demonstrate interpersonal skills and can multi-task in a fast-paced environment. Preferred Qualifications Tech Savvy Prior experience in Ecommerce domain Possess excellent business acumen, qualitative and quantitative problem-solving skills. Job Assistant Manager Primary Location India-Kolkata Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Feb 13, 2025, 3:53:43 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Tour / Travel Management
Functional Area: Not Specified
Role/Responsibilies: Assistant Manager - Trust &
Contact Details:
Company: GenpactLocation(s): Kolkata
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Keyskills: Team Leadership Communication Skills MS Office Interpersonal Skills Business Acumen Fraud Tech Savvy Problemsolving
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