Technical Support Engineer Job in Allot
- KnowledgeWorks Global
- 3 to 7 Yrs
- Mumbai
- 11 months ago
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Job Description
- Who we are Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, youll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed. What were looking for A Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos. What youll do Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email Provide excellent, dedicated, and proactive support service Perform deep problem investigation into system logs and behavior Provide technical guidance and solutions to the companys customers and partners, problem reproduction, and lab simulations Work with higher tier support teams and travel to customer sites according to need Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success Requirements: What you should have Strong knowledge of Linux system operation & troubleshooting Excellent troubleshooting techniques to analyze and validate issues Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security Experienced in customer care working with CRM systems Ideally, experience with Microservices and Containers and Kubernetes Graduate/Diploma in Computer Science/Electrical/Electronic Engineering Advantages: Knowledge in database SQL querying and database administration Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc. Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc. Experience working directly with ISPs, mobile operators, cable operators If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks! Region (Website): Asia Pacific,
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISPRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Technical Support Engineer Job in Allot atContact Details:
Company: AllotLocation(s): Mumbai
Keyskills: Firewalls Microservices Kubernetes Database administration Radius Diameter DHCP 3GPP PCRF Security
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KnowledgeWorks Global
KnowledgeWorks Global Ltd. (KGL) is a leading provider of transformative publishing solutions, edtech products and digital transformation solutions. KGL offers specialized content services and cutting-edge technology solutions that help our clients to increase revenue, streamline operations, and e...
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