Technical Consulting Engineer - TAC SP
- Acko
- 8 to 10 Yrs
- Bengaluru
- 11 months ago
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Job Description
Who You'll Work With The business EntityCisco Customer Experience (CX) organisation s Mission is to accelerate customer success through innovative services and world class people, partner, processes & tools. Services led interactions are key differentiator to maximize the value of Cisco s solution to customer.
You will work with Cisco s Service provider customer. You will be collaborating with other CX delivery teams, product engineering, Sales Organization teams to help improvement in product serviceability, feature of new products and solutions and implementation support. You will also work with global TAC Center to delivery flawless experience to customers.
Who You AreWe need a great teammate and natural innovator who can drive resolution of customer issues, improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, collaboration, and ownership in all aspects of customer problem resolution. Deliver outstanding TAC support.
Minimum Qualifications- Typically requires Bachelor degree in a technical field(CS/EE preferred) or equivalent plus 8-10 years related experience.
- Professional level (e.g. CCNP) or Expert level (CCIE) is added advantage.
- Good understanding of IP networking concept IPv4, IPv6, Multicast, ARP, QoS, Device level security features.
- Experience and knowledge Technologies used by Service provider network like Routing protocols (BGP, OSPF, IS-IS), MPLS, L3VPN, L2VPN, IPv6 routing.
- Fundamental understand of MPLS-Traffic, Multicast, EVPN, MVPN, Segment Routing.
- Previous experience in Enterprise or Service provider Network in areas of deployment/migration/support.
- Has working knowledge of software programmability, automation, orchestration and/or virtualization.
- Knowledge on Cisco Routing products and CLI (Command line interface) is required.
- Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests
- Remotely resolve customer issues over email, phone or using collaborations tools such as Cisco Webex.
- Immediately engaged with customer to provide recommendation to network/service down situation.
- Use Cisco lab to replicate customer reported issues and test software fixes provided by engineering team.
- Effectively work with Cisco engineering team to resolve the product related issues.
- Document troubleshooting procedure for new and common problems to help junior engineers.
- Submit serviceability, product improvement requests.
- Work with Technical leaders to support automation and innovation efforts.
- Conduct Knowledge transfer session to Partners/customers.
- Work with team to support each other and focus on achieving key performance indicator and Operational goals.
Why Cisco
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it Well, for starters with people like you!
Nearly every internet connection around the world touches Cisco. We re the Internet s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it s not what we make but what we make happen which marks us out. We re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us! #WeAreCisco
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Technical Consulting Engineer - TAC SP
Contact Details:
Company: Cisco Systems IncLocation(s): Bengaluru
Keyskills: pop culture ip networking routing protocols knowledge transfer product engineering customer experience it ip cx tac arp qos cli pop mpls ospf ipv6 ipv4 mvpn polymerase chain reaction pcr
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