Deputy Manager Job in Infinite Computer
- KnowledgeWorks Global
- 8 to 12 Yrs
- Noida, Gurugram
- 1 year ago
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Job Description
- Location: Noida, Uttar Pradesh, India Job Summary: - The IP/MPLS Manager is responsible for managing and overseeing NOC operations, including direct supervision of NOC team members, shift management, incident handling, and service optimization. The role requires a strong technical background in IP/MPLS, IP routing, and L2 VPN and L3 VPN with hands-on experience working with leading vendors such as Cisco, Ericsson, Nokia, and Juniper. The Manager will ensure high service availability, timely incident resolution, and adherence to SLAs, while fostering a process-driven and cross-functional team. Key Responsibilities: Team Leadership: Provide direct supervision of NOC team members, offering guidance and leadership to build a process-oriented, cross-functional team. Shift Operations: Lead 24/7 shift operations, ensuring the optimal scheduling of shift coverage and effective coordination of operational work streams for seamless service delivery. Incident Management: Manage and support incident triage (Severity 1-4), ensuring timely resolution and restoration of services. Escalate issues as required, working closely with vendors for resolution. Process & Procedure Development: Create, maintain, and continually improve processes and procedures for Tier 2 (T2) tasks, ensuring compliance with SLAs and the Tier model. IP Routing and Network Optimization: Oversee the design, implementation, and troubleshooting of IP routing protocols such as OSPF, BGP, MPLS, and EIGRP, ensuring effective routing across the network. Optimize IP/MPLS-based VPNs for better performance and scalability. VPN and Security: Ensure the secure implementation and management of Virtual Private Networks (VPNs), including site-to-site and remote access VPNs, ensuring that security protocols are up to date and align with best practices. Vendor Collaboration: Work closely with vendors such as Cisco, Ericsson, Nokia, and Juniper to resolve technical issues, ensure system updates, and manage the overall health of network systems. Shift Meetings: Organize regular shift meetings to communicate key updates, discuss operational issues, and facilitate their resolution. Performance Metrics: Track, analyse, and report on key metrics such as availability, incident resolution, and service delivery performance. Process Optimization: Conduct regular reviews of processes to drive ongoing optimization of NOC operations, ensuring they meet the evolving needs of the business. Service Reporting: Review and provide service reports on a regular basis, ensuring transparency in operational performance. Escalation Handling: Address both technical and non-technical escalations promptly, ensuring effective communication and resolution. Performance Management: Conduct performance evaluations, set objectives, and provide coaching and training to team members to enhance operational capabilities. Compliance: Ensure monitoring compliance with Tier model standards and SLAs, with a focus on business-critical and revenue-generating platforms. Communication: Provide timely, accurate, and effective communication during service-impacting events, both internally and with external vendors. Qualifications: Education: Bachelors Degree in a related field or equivalent work experience. Experience: 10-15 years of relevant experience in the telecom domain, with at least 7 years of experience in network operations or NOC management. Certifications: CCNA/CCNP Certification: Must hold valid Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) certifications, demonstrating in-depth knowledge of IP routing and switching. Technical Expertise: Strong knowledge of IP routing protocols including OSPF, BGP, MPLS, and EIGRP. Hands-on experience with Cisco, Ericsson, Nokia, and Juniper devices, including configuration, troubleshooting, and performance monitoring. Experience with VPN technologies, including site-to-site, remote access VPNs, and IPsec/SSL VPNs. Experience with network monitoring technologies such as SolarWinds. Familiarity with ticketing tools like JIRA, SCCD, BMC Remedy. Proficiency in monitoring, troubleshooting, and administration of network elements and systems. Experience in mobile network domains, including CORE, VAS, EMS, and RAN components. Skills: Strong problem-solving skills and the ability to diagnose and troubleshoot technical issues effectively. Excellent verbal and written communication skills. Ability to work independently or in a team and meet deadlines in a 24/7 work environment. Demonstrated ability to work with cross-functional teams and manage onshore-offshore coordination. Additional Requirements: Must be ready to work in a 24/7 environment, managing operations and incident handling effectively. Strong leadership qualities with experience in process-focused team building. Qualifications Graduate Range of Year Experience-Min Year 8 Range of Year Experience-Max Year 10,
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISPRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Deputy Manager Job in Infinite ComputerContact Details:
Company: Infinite ComputerLocation(s): Noida, Gurugram+ View Contact
Keyskills: IPMPLS IP routing Juniper OSPF BGP MPLS EIGRP Network monitoring Ticketing tools Team management Cisco Ericsson Nokia Problemsolving Verbal written communication
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