Manager-HIG020747 Job in Genpact at Hyderabad
- Genpact
- 2 to 6 Yrs
- Hyderabad
- 11 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Job Summary Inviting applications for the role of Manager- HR-BENEFITS Manages all leave of absence cases and claims for the assigned population according to our policies while ensuring compliance with applicable employment laws. Provides exemplary customer service, guidance and assistance to employees, managers, and HR business partners. Manages compliance updates and process improvements. In addition, be an integral part of the Benefits Services Group supporting the team through major initiatives such as Open Enrollment, seasonal ramp-up, and benefit fairs. Responsibilities Is the subject matter expert for the leave programs in alignment with HR leave policies. Interprets and manages leave policies in accordance with applicable federal and state employment laws. Partners with the business, managers, HR, Health & Safety, and Legal and advocates for employees by identifying pain points they face during the leave process. Develops, communicates, and helps implement legally sound strategies for resolution. Owns the case management process for the assigned caseload. Maintains appropriate contact with employees on leave, their managers, and HR to engage in the interactive dialogue regarding accommodations, the return-to-work process, extensions, etc. Manages the third-party administrator to ensure leaves are processed appropriately company wide and all relevant and complete documentation is submitted for timely review. Develops and delivers ongoing education and training to HR and managers on FMLA and other leaves. Develops, analyzes, and presents reports on a regular basis to analyze leave data and trends. Based on the results of the analysis, identify opportunities and recommend solutions. Coordinates with HR Technology, HR Programs, and other teams to improve the leave administration process. Participates in cyclical benefit programs including Open Enrollment, Ramp-up and Benefit Fairs. Other duties as assigned Qualification we seek in you! Minimum Qualifications Bachelors degree and/or equivalent experience Job Requirements Corporate experience in a customer focused and analytical role. PC skills with the Microsoft suite including, Access, Excel, Word required, and knowledge of PeopleSoft HR system and SharePoint preferred. Is attentive to detail and accuracy and committed to excellence and quality. Understand employee concerns and wants in order to help influence potential benefit program changes. Completes moderate to complex analysis of current programs to determine overall performance. Looks for ways to improve the current benefit programs and processes. Makes timely decisions, uses consensus when possible and communicates effectively to other team members and leadership. Is able to sort through issues, seek input from others in order to identify and address the root cause of issues. Completes tasks in a timely manner, is punctual at work and in meetings. Shows consistent effort. Handles pressure well, adjusts plans to meet change needs and acts on opportunities. Experience with Leave of Absence administration. Job Manager Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Feb 5, 2025, 8:23:36 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Manager-HIG020747 Job in Genpact at HyderabadContact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: Customer Service Compliance Case Management Training Analysis Microsoft Excel Leave Administration
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