Customer Service Representative In Pune @ Sk Outsourcing Hiring

Job Description

Urgent opening for Customer Service Representative in Pune(Ranjangaon) with good communication skills

Location - Pune -Ranjangaon

Education - Any Bachelor

Experience - 3 to 8 yrs

Salary - Depend on Experience & knowledge   

Job Role -

Provides customer focused service to assigned accounts. Responds to and manage customer orders from order entry to delivery and invoicing.

Understands and communicate the value of our products and services. Understands customers products, services, business operations and needs.

Communicates effectively over the phone and electronically.

Uses a variety of systems to enter and complete transactions.

Accomplishes work within set timeframes.

Key inside contact for specific customer/seller base. Process incoming orders, confirm pricing and availability of product.

Advise customers of order status. Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.

Timely and accurate administration of sales orders, customer complaints, material returns and credits. Answer price and availability questions.

Respond to customer literature requests for MSDS, Certifications, etc. Follow all applicable ISO procedures.

Use system reports and inquiries to drive activities that ensure superior customer service.

Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.

Process new customer/update requests. Provide market or account intelligence gained through customer contact.

Participate in customer calls and visits with sellers.

Proactive communication with product supply reps and shipping department of any order changes customer initiates.

Work with seller and PSRs to reduce aged inventor

Regards,

Pallavi

SK Outsourcing Pvt Ltd

Interested candidates call/watsapp on hidden_mobile

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   customer service customer support customer relationship