Technical Support Engineer Trainee Job in Red
- Red Hat
- 0 to 4 Yrs
- Other Maharashtra
- 4 months ago
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Job Description
- We are currently looking for Technical Support Engineering trainees to join us in Pune. You will work closely with a senior mentor to gain technical knowledge and experience in your field, and cooperate with a broader international team both locally and globally. You can expect challenging and engaging real-world projects where you gain an understanding of each stage of the marketing and sales funnel. Youll have the opportunity to learn and develop a knowledge of the Red Hat portfolio. In this role, you will work in an environment where diverse perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isn't just about being brave; it's also about demonstrating commitment and sticking to it. We can offer you professional development, social engagement and networking, performance and development, and meaningful work throughout your time at Red Hat. Job Responsibilities Verify, organize and update customer contact information Guide customers to register and use Customer Portal Answer customers basic questions about the Red Hat subscription model Support customers on basic issue of using Red Hat Enterprise Linux Call back customers to track and confirm the current status of the submitted technical issues Network with other talented associates in an inclusive and diverse workplace where you can be yourself and thrive Required Skills Excellent written and verbal communication skills in English Ability to manage tasks, meet deadlines and analyze data to foster data-driven decisions Willingness to learn and proactivity work as a part of a wider team About Red Hat Red Hat is the worlds leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Diversity, Equity & Inclusion at Red Hat Red Hats culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village. Equal Opportunity Policy (EEO) Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email hidden_email inquiries, such as those regarding the status of a job application, will not receive a reply.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Technical Support Engineer Trainee Job in Red
Contact Details:
Company: Red HatLocation(s): Other Maharashtra
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Founded in 1993, Red Hat is the premier Linux and open source provider. The most recognized Linux brand in the world. We serve global enterprises through technology and services made possible by the open source model. Solutions include Red Hat Enterprise Linux operating platforms, sold through a sub...
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