Engineer II - Application Support
- Verizon Data Services
- 2 to 5 Yrs
- Chennai
- 1 year ago
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Job Description
- You will perform the role of a production support engineer with knowledge on Linux, Kubernetes, DevOps Tools, Unix Shell/Perl scripting, AWS and handle Tier 1 and Tier 2 level responsibilities. Your role will be critical to ensure application availability, monitor alerts and handle incident, change, andproblem management processes.
- Monitoring applications for availability (hosted on Unix / Linux, WebLogic) using monitoring tools and scripts set up on the server in On-premise and AWS platforms.
- Identifying the root cause quickly and take corrective actions with tight SLA's and avoid downtime.
- Identifying monitoring gap and build Scripts for monitoring quickly and set them across multiple applications using Shell and Python.
- Working with System Admins, Middleware and Development teams to get permanent solutions in On-premise and AWS platforms.
- Working on release deployments for multiple applications using Jenkins and Ansible and perform application health checks using various tools in On-premise and AWS platforms.
- Representing in outage calls for the application and provide technical solutions and long-term fix.
- Performing incident management and problem management with defined SLA s using various ticketing tools and scripts.
- Performing the role of DevOps Engineer to transform the applications to CI / CD by applying industry best tools and techniques.
- Providing rapid response to queues of incoming problems / incidents, prioritize, drive crisis calls, root cause analysis (RCA) efforts, building up process documents and knowledge base articles.
Where you ll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we re looking for.
You have strong technical skills, and eager to work in a collaborative environment with global teams to drive the business requirements, develop end-to-end personalized solutions for customers and communicate status and progress to leadership. You work independently and are always willing to learn new technologies. You thrive in a dynamic environment and are able to interact with various stakeholders and cross functional teams to implement business solutions.
You ll need to have:
- Bachelor s degree or one or more years of work experience.
- Experience in Production Support functions including Incident / Problem / Change / Crisis management.
- Experience in deployment life cycle processes.
- Experience in Unix (preferably Linux) Kubernetes, DevOps Tools, Unix Shell / Perl scripting, AWS and Windows, Shell scripting, and Python.
- Experience in a mix of Development and Testing tools, including Eclipse, GIT, JIRA, Maven, XUNIT framework and Selenium.
- Experience in defining and leading the overall toolsets/process used by Software Engineers across the SDLC - source code management, branching strategies, development tools, static code analysis tools etc. with the goal of continuous improvement in agility and quality.
Even better if you have one or more of the following:
- A Master s degree.
- Excellent technical and non-technical presentation, communication, and interpersonal skills.
- Willingness to work in 24*7 Operations support Model.
- The ability to work effectively in an agile project environment and manage competing priorities.
- Work with the global team stakeholders in the US overlapping hours.
- Strong analytical skills and good ability to summarize and convey the key messages.
- Knowledge of Middleware and web servers (e.g., Weblogic, Websphere, MQ, Iplanet).
- The ability to provide rapid response to queues of incoming problems / incidents, prioritize, drive crisis calls, root cause analysis (RCA) efforts, building up process documents and knowledge base articles.
- Experience in issue resolution, analytical and critical thinking skills, including when work with others to solve problems.
- The ability to identify and suggest the areas of opportunities for automation and gaps in monitoring and access for support. Build the capability for additional monitoring and system support.
- Experience in Application or environment setup (e.g., installations, configurations, troubleshooting, monitoring, maintaining, upgrading software).
- Experience in both waterfall and agile development processes.
- ITIL V3 Foundation or above certification.
- Knowledge of Unix / Linux OS (On-premise and Cloud) Kubernetes, DevOps Tools, Unix Shell/Perl scripting, AWS, WebLogic and Client-Server model application.
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Engineer II - Application Support
Contact Details:
Company: Verizon Data ServicesLocation(s): Chennai
Keyskills: contract management root cause analysis assembly drawings data management
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Verizon Data Services
Verizon Communications, Inc. is a broadband telecommunications company and the largest U.S. wireless communications service provider as of September 2014,[6] and a corporate component of the Dow Jones Industrial Average.[7] The company is based at 1095 Avenue of the Americas in Midtown Manhattan, Ne...
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