Desktop Engineer Job in Cognizant at Other @ orcapod

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Desktop Engineer Job in Cognizant at Other

orcapod
4 to 10 Yrs
Other Karnataka
1 year ago
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Job Description

Job Summary We are seeking a highly skilled Major Incident Management with 6 to 10 years of experience to join our team. The ideal candidate will have a strong background in ITIL Incident Management Internal Communication and MS Excel. This role requires a proactive individual who can manage desktop environments efficiently and ensure seamless IT operations. Experience in Services and Support is a plus. Responsibilities 4+ years of MIM experience. Follow client MIM process stringently. Monitor Priority 1 and 2 tickets on the monitoring tool. Ensure response and resolution SLAs are met. Organize major incident bridge calls over apps like Zoom/Teams etc. Record the important notes from the meeting/bridge call. Coordinate with different resolver groups to facilitate major incidents resolution. Publish global communications/notifications to relevant audience on regular intervals. Prepare analysis reports for major incidents status. Assure proper shift handover is passed on to the next Major incident manager. Certifications Required NOT REQUIRED,

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Desktop Engineer Job in Cognizant at Other

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Company: Cognizant
Location(s): Other Karnataka

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Keyskills: Internal Communication MS Excel Services Support

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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orcapod

Cognizant is a multinational technology company specializing in IT services and consulting.

Desktop Engineer Job in Cognizant at Other @ orcapod

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