L2 Cisco Infra Support Engineer @ Teamlink Consultants

Job Description

: #LI-DNI
Resolving customer major problems and queries and attending weekly calls to address the issues and concerns.
Log, Resolve, track all queries and update the system accordingly
Take ownership of all queries, Identify and highlight issues to relevant departments for resolution and follow through until resolved
Communicate regularly with the customer making sure they are kept informed at all times of the status of their issue(s) until resolution is in place
Identify gaps in the customer s support agreement as sales opportunities and notify Sales to quote customer
To keep informed of new changes / defects that have been made to the program
Production and submission of documentation in line with company procedures and submitted in a timely manner.
Contribute to the development of peers by coaching and mentoring less experienced team members.
Excellent written and verbal communication skills with the ability to communicate at manager and user level
Ability to present in a professional and structured manner with diverse groups of individuals
Be able to investigate issues and devise effective solutions in a systematic and logical manner
Be able to investigate issues and generate an effective solution in a systematic and logical manner
Maintain professional communication and maintain a professional image in all situations
Work conscientiously and use own initiative
Adopt a positive, pro-active approach to work
Ability to recognize how, when and to whom an issue should be escalated.
Be calm under pressure and manage stressful situations
Ability to delegate and supervise activities and tasks Key Skills: Cisco, Cloud, HCS Location: CHN Required Experience: Min 2 yrs Positions: 1 Contact Person: RMG Email ID: hidden_email

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: L2 Cisco Infra Support Engineer

Contact Details:

Company: Servion Global
Location(s): Chennai

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Keyskills:   switches operating systems troubleshooting professional communication communication skills networking