Customer Support Executive (Team Leader) Job
- Genxlead
- 5 to 9 Yrs
- Other Tamil Nadu
- 11 months ago
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Job Description
- Skills: Team Leadership, Team handling, Communication, Time Management, People Management, Teamwork, good performers, shrinkage, JD Team Leader Customer Care Job brief We are looking for an experienced Team Leader in Customer Service to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention, and to meet their expectations. Team Lead - Customer Service Responsibilities Include Improving customer service experience, creating engaged customers, and facilitating organic growth Taking ownership of customer's issues and following problems through to resolution Setting a clear mission and deploying strategies focused toward that mission Responsibilities Develop service procedures, policies, and standards Supervising day-to-day operations in the customer service department. Responding to customer service issues on time. Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of the industrys developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Requirements And Skills Proven working experience as a Team Lead/SME/Sr Customer care Executive Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English & Hindi Working knowledge of customer service software, databases, and tools Awareness of the industrys latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation Audits customer service procedures and trends and determines system improvements. Enforces company policies and procedures. Determines customer service requirements by maintaining contact with customers and visiting operational environments. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations. Education And Skills Bachelors degree in business administration or relevant field. A minimum of 5 years of proven experience in a customer service position. Proficiency in Microsoft Office and customer service software. Outstanding written and verbal communication skills. Good understanding of management practices and techniques. Excellent leadership and interpersonal skills. Mandatory Hindi Speaking,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Customer Support Executive (Team Leader) JobContact Details:
Company: GenxleadLocation(s): Other Tamil Nadu+ View Contact
Keyskills: Team Leadership Team handling Communication Time Management People Management Teamwork Shrinkage
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Genxlead
Genxlead is an emerging company in the field of E-commerce. It is a Chennai-based entrepreneurial endeavor to provide ITES based solutions for global clientele, initiated by the senior management that has more than 15 years of expertise in the field. . We offer services such as E-mail Marketing, ...
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