Major Incident Management Job in Cognizant
- orcapod
- 5 to 12 Yrs
- All India
- 11 months ago
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Job Description
- Primary Skill: Major Incident Management Location: Bangalore Yrs of exp: 5 to 12yrs Responsibilities Manage and resolve incidents efficiently to minimize downtime and ensure business continuity. Oversee the Service Desk operations ensuring timely and effective support for all users. Utilize Service Now to track manage and resolve incidents and service requests. Provide technical support and troubleshooting for Windows-based systems and applications. Collaborate with cross-functional teams to identify and implement improvements in IT processes. Develop and maintain documentation for incident management and service desk procedures. Monitor system performance and proactively address potential issues to prevent disruptions. Ensure compliance with company policies and industry standards in all IT operations. Conduct regular training sessions for service desk staff to enhance their technical skills and knowledge. Lead root cause analysis for major incidents and implement corrective actions to prevent recurrence. Coordinate with vendors and third-party service providers to resolve complex technical issues. Participate in IT projects and initiatives providing technical expertise and support as needed. Maintain a high level of customer satisfaction by delivering prompt and effective IT support. Qualifications Possess a strong background in Incident Management with a proven track record of resolving complex issues. Demonstrate expertise in Service Desk operations with experience in managing support teams. Have extensive experience with Service Now including incident tracking and service request management. Show proficiency in Windows environments with the ability to troubleshoot and resolve technical issues. Exhibit excellent communication and interpersonal skills with the ability to work effectively with diverse teams. Display strong problem-solving abilities with a focus on delivering practical and efficient solutions. Hold relevant certifications such as ITIL Microsoft Certified: Windows Server or ServiceNow Certified System Administrator. Certifications Required ITIL Microsoft Certified: Windows Server ServiceNow Certified System Administrator,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Major Incident Management Job in Cognizant atContact Details:
Company: CognizantLocation(s): All India+ View Contact
Keyskills: Major Incident Management Technical support Troubleshooting Service Now Documentation Root cause analysis Vendor management IT projects Customer satisfaction
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