We are Hiring - Service Desk - Voice Process
- Artech Infosystem
- 1 to 5 Yrs
- Other Maharashtra
- 12 months ago
- Email to a friend
- Report this job
Job Description
- Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune. Note: Please carry a copy of this email to the venue. Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Mandate to have hands on Experience with L1 support Mandate to have hands on experience with International Voice Process Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must to adhere and non-negotiables: Excellent in communication Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24*7 , flexible shifts 100% WFO , no hybrid Must Have: Excellent communication skills Ready to work in 24*7 shifts, work from office in Pune Full time education of 15 years For Service Desk :: Knowledge/Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory is required Preferred Qualifications: Any Graduate Regards, Infosys BPM Talent Acquisition Team,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: We are Hiring - Service Desk - Voice ProcessContact Details:
Company: InfosysLocation(s): Other Maharashtra+ View Contact
Keyskills: International Voice Process Ticketing tools VPN Drivers Active directory Operating systems Networking Cloud computing Time management
Fraud Alert to job seekers!
₹ Not Specified
Similar positions
Artech Infosystem
Artech Infosystems Pvt. Ltd. Artech is a Global Provider of Workforce Solutions & IT Consulting Services. Having our Head Office at New Jersey and other locations are Noida, Bangalore, Pune, Hyderabad, & Chennai. Having global employee strength of 7000+.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in