Head of Operational Risk Job in Wipro at Other
- Wipro
- 7 to 11 Yrs
- Other Maharashtra
- 11 months ago
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Job Description
- Job Description: AVP Operational Risk Management (Back Office, Indian BPO Industry) Position Overvie wWe are looking for a highly experienced and strategic leader to head the Operational Risk Management function in our Indian Back Office BPO operations. This role is critical in ensuring operational resilience, compliance, and risk mitigation in a high-volume, process-driven environment. The ideal candidate will bring expertise in managing operational risks unique to the BPO industry, such as data security, process breakdowns, regulatory compliance, and client relationship impacts . Key Responsibiliti es Risk Framework Development and Implementat ion Design and implement a robust operational risk management framework tailored to the unique challenges of the BPO indust ry. Develop risk management policies, controls, and procedures to identify, monitor, and mitigate risks across operational process es. Establish key risk indicators (KRIs) and thresholds aligned with client contracts, SLAs, and business goa ls.Operational Risk Assessment and Mitigat ion Conduct comprehensive risk assessments for processes such as data handling, client deliverables, and workforce manageme nt. Implement preventive measures to address risks related to service disruptions, data breaches, fraud, and compliance failur es. Lead the execution of periodic process audits, internal controls testing, and incident investigatio ns.Compliance and Governa nce Ensure adherence to domestic and international regulations such as GDPR, HIPAA, PCI DSS, and ISO 27001 standar ds. Maintain compliance with labor laws, data protection laws, and contractual obligatio ns. Prepare risk reports for senior management, clients, and regulatory authoriti es.Incident and Crisis Managem ent Oversee incident response protocols to manage and resolve operational disruptio ns. Conduct root cause analysis and implement corrective actions to prevent recurren ce. Develop and test business continuity and disaster recovery pla ns.Stakeholder Collaboration and Team Leaders hip Collaborate with operations, IT, client management, and HR teams to embed risk management into daily operatio ns. Lead, train, and mentor a team of operational risk specialists, ensuring alignment with organizational goa ls. Act as a key point of contact for client risk teams and external audito rs. Qualifications and Sk ills Education and Exper ience Bachelors degree in Business, Risk Management, Operations, or a related field (Masters degree prefer red). Minimum of 7-10 years of relevant operational risk management experience within the BPO industry or a similar process-driven se ctor. Experience managing regulatory compliance and client-facing risk discuss ions.Key Compete ncies In-depth understanding of operational risks in BPOs, including data privacy, SLA adherence, and workforce r isks. Strong analytical and problem-solving skills, with the ability to assess and mitigate complex risk scena rios. Leadership and team-building abilities with a track record of driving cross-functional collabora tion. Proficiency in risk reporting, process optimization, and incident manage ment.Technical S kills Familiarity with risk management tools and frameworks, such as COSO or ISO 3 1000. Knowledge of compliance management systems and data security platf orms. Why Jo in Us Lead operational risk strategy for a growing and dynamic BPO organiz ation. Be part of a collaborative, innovation-driven culture that values your contribu tions. Competitive salary, benefits, and career advancement opportun ities.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Head of Operational Risk Job in Wipro at OtherContact Details:
Company: WiproLocation(s): Other Maharashtra+ View Contact
Keyskills: Operational Risk Management Compliance Risk Assessment Incident Management Crisis Management Team Leadership Regulatory Compliance Data Security Business Continuity Planning Disaster Recovery Planning Risk Reporting Process Optimization
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