Team Lead | 7 To 10 Years | Kolkata Job in
- Capgemini
- 5 to 9 Yrs
- All India
- 11 months ago
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Job Description
- Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Job Description Strong Communication & Customer Service Skills. Minimum 5-7 years of international contact center experience. Handling a team size of minimum 10-15 associates and their performance management. Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools. Prior digital/call centre experience preferred. Familiarity with Microsoft Office applications. Must possess excellent written and oral communication, listening, and comprehension skills. Must possess effective time management and organizational skills. Primary Skills Stellar customer service skills and the ability to de-escalate customer frustration. Superior problem-solving skills and the ability to work independently and objectively. Secondary Skill Dedication to the customer experience with the ability to build and maintain strong relationships. Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Team Lead | 7 To 10 Years | Kolkata Job inContact Details:
Company: CapgeminiLocation(s): All India+ View Contact
Keyskills: Customer Service Skills Troubleshooting Skills Excel MS Office tools Written Communication Oral Communication Time Management
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Capgemini
Capgemini is headquartered in Paris, France and operates in more than 40 countries. They are one of the world’s largest providers of Consulting, Technology, and Outsourcing. Above all, Capgemini is a people company— 120,000 people in North America, Europe, South America and the Asia ...
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