Customer Experience Agent(Customer Support)
- Nlb Services
- 0 - 3 years
- Kolkata
- 11 months ago
- Email to a friend
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Job Description
Dear Candidate,
Greetings from NLB Services !!!
**We are hiring for Customer support role for one of our Platinum clients, Alorica.
MEGA WALKIN DRIVE: 16-June to 18th June 2023; Time: 11 AM 4PM
Total Position: 50
Note: Preference will be given on first come first serve basis
Educational Qualification High School (10+2) /Any graduate
Mode of Interview * : Face to Face Interview at NLB Services Kolkata Office
Post* Customer Experience Agent
Shift * Candidate should be flexible to work in 24*7 environments (US Shift)
Functional Area* Customer Support
Min/Max Experience* 0 to 3 Years
Joining Location* Bangalore
Roles and Responsibilities
(Customer Service International Voice Process):
- Provide customer support and resolve customer queries.
- Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Also, providing FCR (First call resolution).
Interested candidates can share their resume to sa*************e@nl****h.in
Contact Details:
Sounak Banerjee: +91 72783 14801
Subhasree Karmakar: +91 90732 74719
Sayanti Banerjee: +91 70446 06302
Desired Candidate Profile
- Talent for delivering outstanding service.
- Adept communication skills, in both written and verbal form
- The ability to multitask, be flexible, detail-oriented and can adapt to changes.
- Minimum 6 months of customer service experience required.
- Strong computer proficiency required.
- Propensity for problem-solving using program resources and prior knowledge.
Salary/Stipend Min/Max*
- Fresher 3.20LPA +Shift Allowance 50K /Year+ Cab facilities (Both ways) + Lucrative Incentive+ Medical Insurance over & above
- Experienced up-to 3.50 LPA+ +Shift Allowance 50k/Year+ Cab facilities + Lucrative Incentive + Medical Insurance over & above
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: M.Tech in Computers, MCA in Computers
Contact Details:
Company: NLB ServicesLocation(s): Kolkata
Keyskills: International Voice Process Inbound Voice Process Inbound Customer Service International Call Center International BPO International Calling
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Nlb Services
NLB SERVICES PRIVATE LIMITED Our definition of success is the tangible, measurable difference we make to our clients' processes and bottom lines.- Sachin Alug, CEO
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