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Customer Service Manager Job in Reliance @ Reliance Industries

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 Customer Service Manager Job in Reliance

Job Description

    Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. Improves customer service quality results by conducting surveys and studying, evaluating, establishing and communicating service metrics and monitoring and analyzing results. Implements production, productivity, quality, and customer-service standards. Audits customer service procedures and trends and determines system improvements. Enforces company policies and procedures. Customer service skills Process improvement Strong decision-making skills Managing processes Staffing Planning Analyzing information Developing standards Help desk experience,

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Customer Service Manager Job in Reliance

Contact Details:

Company: Reliance Industries
Location(s): Other Maharashtra

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Keyskills:   Customer service skills Process improvement Managing processes Staffing Planning

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₹ Not Specified

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Reliance Industries

To attain global best practices and become a leading power generating company. To achieve excellence in project execution, quality, reliability, safety and operational efficiency. To relentlessly pursue new opportunities, capitalizing on synergies in the power generation sector.