Process Excellence Lead Job in Teleperformance
- Teleperformance
- 4 to 8 Yrs
- Other Haryana
- 1 year ago
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Job Description
- About the Company: Teleperformance is a leading global outsourcing company with a commitment to diversity and inclusivity. About the Role: The Director / Senior Manager will be responsible for Process Excellence, MBB or LSSBB in Mumbai / Gurugram. Responsibilities: Certified lean Six Sigma Black Belt Should have expert knowledge be Six Sigma and Lean Techniques Experience in Project management, preferably PMP or Prince Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering) Knowledge in RPA opportunity identification and deployment Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing Bachelors or higher education degree with overall 7-12 years experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders Possess speed to delivery. Ability to collaborate and challenge in a consultative style Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables both as sole contributor and team deliverables Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity Qualifications: Interested applicants can share their resume on hidden_email Equal Opportunity Statement: Teleperformance is committed to diversity and inclusivity.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Process Excellence Lead Job in TeleperformanceContact Details:
Company: TeleperformanceLocation(s): Other Haryana
Keyskills: Six Sigma Project management PMP Prince Business Process Mapping Business Process Reengineering Stakeholder management RFPs Communication skills Solution Oriented
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Teleperformance
Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
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