Customer Service Representative - Non Voice
- Teleperformance
- 1 to 5 Yrs
- All India
- 1 year ago
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Job Description
- Who we Are: Teleperformance is a French MNC with operations in 100+ countries, overall 4 Lakh and more employees works with us across the Globe. We have an exciting opportunity for those with excellent English (Verbal and Written) Communication skills. Join us as a Customer Support Executive, requirement is for a Non- Voice process where you will interact with Customers through Webchat and E-mail, resolving their queries and concerns will be the primary responsibility. Job Title: Customer Support Executive/ Sr. Customer Support Executive Immediate Joiners Required: DOJ will be 23rd December or 24th December 2024. If interested please Walk-In today for Interview.Job Summary / Overview: We are recruiting candidates with experience in E-Mail and Chat/ Voice, preferably someone with customer support experience from BFSI Industry. (International Chat/ Customer Support Experience Preferable) Customer Support Executive will be responsible for handling customer inquiries and concerns via email and Chat with a keen focus on effective communication. Your primary goal will be to ensure prompt, accurate, and courteous responses to all incoming emails while maintaining ambitious standards of customer satisfaction. Technical Competence: Proficiency in Email and chat with Computer Literacy. Typing speed of at least 35 words per minute (wpm) with high accuracy. Quick Navigation Ability, Web Savvy-Ability to toggle between screens/tools. Preferred candidate profile: Handle queries and problems of the customers. Location - Chennai (Ambattur & Perungalathur) Work Mode - From Office Excellent Email and Chat Etiquette. Excellent Written & Spoken English Skills. Should be within the Boundary limits for cab facility. Follow a 24/7 rotation shift schedule, which may include nights, weekends, and holidays, to ensure round-the-clock customer support coverage. Graduate and Undergraduate candidates can apply. Experienced candidates must have minimum 1 Year of experience in BPO sector with valid documents i.e., offer letter, relieving/experience letter and last three months" salary slip. Handling Email and Live Chat would be added advantage Should have excellent command in English and good comprehension skills. *Candidates who have MTI in their speech and pursuing education will not be considered.Working Schedule: 5 days working with Rotational Night shifts and 2 days rotational off.(24/7 Process) Shift duration of 9 hours including 1 hour break. Casual leaves won't be entertained for the first three months apart from week offs. Should be able to join immediately. DOJ will be Immediate- 23rd/ 24th December 2024 Ambattur - Remuneration- 2.5 LPA - Max 4 LPA. Perungalathur- Remuneration- 2.5 LPA - Max 5.5 LPA **************NOTE************************** Permanent Work Location: Ambit IT Park (Ambattur) -(Two way cab will be provided) OR Shriram Gateway(Perungalathur)- (Two way cab will be provided) Interview Location: Ambit IT Park (Ambattur), Teleperformance- Ground Floor,4th and 5th Floor, Sai Nagar. Walk-In Interview time: 10.30 Am - 3.30 Pm. Aadhar number required to gain access inside the building. *****Mention Hema on the top of your resume, Call the provided number for further information. Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift US shift Application Question(s): Have you served International Markets Do you have International Voice/ Non Voice Experience Education: Bachelor's (Preferred) Experience: total work: 1 year (Required) Work Location: In person Speak with the employer +91 hidden_mobile,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Customer Service Representative - Non VoiceContact Details:
Company: TeleperformanceLocation(s): All India+ View Contact
Keyskills: Customer Support Computer Literacy Typing Speed Web Savvy Chat Support Chat Etiquette
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Teleperformance
Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
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