Process Trainer - Bengaluru/Bangalore
- Conduent
- 4 - 7 years
- Bengaluru
- 12 months ago
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Job Description
Areas of participation
- Training & development
- Reporting & Analysis
- Support
- Communication
Responsibilities: -
- Facilitate the development of process documentation.
- Train and train operations staff
- Conducting staff training
- Conducts employee training classes on the characteristics and operation of medium to high complexity and/or various product lines/technology, tools, or customer processes, including basic soft skills.
- Will be responsible for designing and updating entry-level training materials and courses based on customer and/or internal needs, organizing training content in a logical sequence for delivery.
- Work with subject matter experts to help validate that content is current and effective.
- Analyzes and prepares resources and training materials to teach classes.
- Collect training feedback from participants.
- Analyzes, produces, and distributes training reports, as required.
- Analyze training feedback from participants.
- Ensure new hires undertake mandatory trainings on security and safety practices.
Trainer Requirements:
- Certified Professional in T3.
- Looking for 4+years of overall experience
- 2+years of experience as Process/Product Trainer
- Outstanding knowledge of learning theories and training methodologies.
- Excellent interpersonal and communication skills.
- Passion for teaching and public speaking.
- Strong teamwork abilities.
- In-depth knowledge of staff learning and assessment protocol.
- Friendly and approachable.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: ConduentLocation(s): Bengaluru+ View Contact
Keyskills: Process trainer US Process Process Training Customer Service Training customer service OJT night shifts US Shifts customer support
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₹ 5-7 Lacs P.A
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