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Lead - Delivery - Hyderabad / Secunderabad @ Omega Healthcare

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 Lead - Delivery - Hyderabad / Secunderabad

Job Description

Role : Team lead-AR

Location: Bangalore/Hyderabad

Responsibility Areas:

  • Monitor, identify and resolve performance/ behavior/ attendance issues using prescribed performance management techniques.
  • Monitor and take action on personnel and disciplinary issues.
  • Conduct performance appraisals annually along with Ops Manager
  • Review reports on a daily basis and provide constructive feedback.
  • Provide subject matter expertise to Quality Control Analysts in the team
  • Ensure training needs of subordinates are met
  • Adjust to the needs of meeting service level agreements under supervision of Operations Manager.
  • Successfully complete all client related training and keep record of the same.
  • Resolve escalated customer issues and CAPA to be taken
  • Hold team briefings on a daily basis with the team.
  • Communicate all process and client changes to direct reports within specific timelines and keep record for such updates
  • Act as single point contact for the assigned team members for all their job related needs and create a harmonious work environment
  • Escalate performance related issues with respect to assigned team members to Operations managers on a timely manner (PIP)
  • Performs any other duty assigned by respective Operations Manager
  • Act as authorized person for sanctioning team members leave through ERP
  • Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable compliance requirements.
  • Employee separations to be handled in-line with company policies

Desired Profile

  • Excellent Interpersonal, Communication, Team Management Skills
  • Min of 4.5 Yrs of Professional and Relevant Experience & 2 Yrs of People Management Experience.
  • Proven multi stakeholder management experience
  • Strong Project Management experience
  • Comfort in working in a changing and high growth environment.
  • Comfort in working in a changing and high growth environment
  • Client management / Relationship management.
  • Coaching / Mentoring Expertise
  • Coordination and communication between the support and business functions.
  • Motivates employees to achieve peak productivity and performance.
  • Create a participative work environment and thereby facilitate employee satisfaction

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Service Delivery
Role: Service Delivery Leader
Employement Type: Full time

Contact Details:

Company: Omega Healthcare
Location(s): Hyderabad

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Keyskills:   Relationship management ERP Service level Team management Performance management Project management Team Leader Manager Quality Control Stakeholder management Client management

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Omega Healthcare

Omega Healthcare Management Services Pvt. Ltd. http://www.omegahms.com