Associate , FCS - Gurgaon - Cvent - 0 to 5
- Cvent
- 0 - 5 years
- Noida, Gurugram
- 2 years ago
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Job Description
- Provide solutions to any queries received from the customer or internal stakeholders Partner with internal functions to generate client invoices per the requirements Partner with the sales team to respond to queries related to invoicing
- Understands contracts and client billing processes Review client contracts and highlight anomalies Perform various reconciliations like billed vs. billable Take ownership of work and ensure completion as per agreed SLAs and time frames Interpret and implement quality assurance standards
- Partner with cross functional teams to share best practices and improve communication and procedures
- Query management and case handling
What You Will Need for this Position:
- Bachelor's Degree in any stream (Preferably Commerce)
- Should have a good understanding of Accounts Receivable
- Must be proficient in MS Excel and MS Word
- Prior experience working on EBS (Oracle) and Salesforce.com (CRM) is preferred
- Prior experience working for a U.S. based entity (i.e., a company like Cvent) is preferred
- Excellent English communication skills (verbal and written)
- Strong process and problem solving mindset
- Excellent analytical and logical ability
- Proactive and results oriented with high customer focus
- Strong Initiative and organizational skills
- Must be articulate, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment while managing multiple deliverables and conflicting priorities.
- Demonstrated ability to partner effectively with diverse internal functions
- Should have the ability to resolve complex situations by leveraging technology and data available
- Excellent time management and should be able to prioritize between tasks assigned while concentrating on the core job
- Should have the zeal and ability to keep themselves up to date with the product knowledge and lead by example
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: CventLocation(s): Noida, Gurugram
Keyskills: Hospitality Manager Quality Assurance Event management Time management Analytical Salesforce.com Customer support Oracle Accounts receivable CRM
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Cvent
Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also ...
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