Technical Support Specialist @ Adept Global

Job Description

Requirements:

• Provide answers to clients by identifying problems; guiding client through corrective steps
• Deliver services and resolve issues being in compliance with service agreements
• Develop deep knowledge on our Products
• Diagnose software issues and engage with our product & engineering teams to find resolutions of issues.
• Show composure, resilience and flexibility as customer needs evolve and Case Volume changes.
• Communicate thoughtful, customize solution that help customer resolve issues and increase usage of the system to achieve their business goal.
• Contribute, build and manage the KEDB (Known Error Data Base).
• Improvise and fine tune the customer support process.
• Interact with multiple customers as we are growing at a fast pace.

We are looking for people who:

• Has minimum of 5 years of working experience in customer support role for enterprise software.
• Are hungry to provide a world class customer support/service.
• Has experience leading and upskilling customer support team.
• Interfaces between team and Management.
• Posses high problem solving, detail oriented and high analytical skills
• Have Hands-on experience on LINUX/UNIX and Windows
• Have Hands-on experience on Python/Shell Scripting, pl/sql, Postgres DB/Oracle DB (any data base).
• Have experience in infrastructure monitoring, load balancing, performance tuning.
• Thrive in a dynamic and collaborative environment and comfortable with ambiguity.
• Adapt to changing business needs
• Articulates and communicate the right message to customers.

Education Qualification:

• Graduate in Software Engineering Field.

Plus:

• Working experience with Saas product is a plus.
• Working experience with a Startup is a plus.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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