Client Engagement Manager Job in Digital
- Digi Digital Marketing
- 1 to 5 Yrs
- Ghaziabad
- 11 months ago
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Job Description
- Job Title: Client Engagement Manager Location: Vaishali , Ghaziabad Department: Client Services Reports to: Head of Client Engagement / Director of Client Relations Job Description: The Client Engagement Manager is responsible for fostering strong relationships with clients, driving client satisfaction, and identifying growth opportunities. This role involves utilizing CRM tools to track client interactions, manage account data, and engage with clients effectively. Whether you're a fresher with an eagerness to learn or an experienced professional, you will play a key role in ensuring our clients receive exceptional service and in identifying opportunities to drive revenue growth. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with clients, ensuring effective communication and satisfaction. Work to understand client needs and provide tailored solutions. Sales and Upselling: Leverage your sales skills (whether new or developed) to identify upselling and cross-selling opportunities, working to meet or exceed client expectations and revenue targets. Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient transition, setting clear expectations, and aligning on goals. CRM Usage: Use CRM tools (Salesforce, HubSpot, etc.) to track client data, manage interactions, and gain insights into client behavior to enhance engagement strategies. Maintain up-to-date client records and monitor account activity. Issue Resolution: Serve as the primary point of contact for client issues, ensuring quick resolution and maintaining high client satisfaction levels. Project Management: Oversee the execution of client projects, ensuring that deliverables meet client expectations and timelines. Sales Growth: Identify and capitalize on new business opportunities within existing accounts, collaborating with sales teams to pitch new services or products. Reporting: Provide regular performance updates and reports, using CRM data to analyze client engagement and satisfaction trends. Collaboration: Work closely with internal teams (sales, product, marketing) to deliver high-quality service and ensure client success. Client Retention: Proactively address potential issues to prevent churn and maintain high client retention. Skills and Qualifications: For Freshers: Education: A Bachelors degree in Business, Marketing, or a related field. CRM Knowledge: Basic knowledge or interest in CRM systems (Salesforce, HubSpot, etc.) is a plus. Sales Orientation: A keen interest in sales and client relationship management. Communication Skills: Strong verbal and written communication skills, with the ability to engage effectively with clients. Learning Agility: Eagerness to learn and develop skills in client management, sales, and CRM tools. Team Collaboration: Ability to work well in a team and collaborate with various departments. For Experienced Candidates: Experience: 2+ years in a client-facing role, account management, or sales, with a proven track record of managing client relationships and driving sales growth. CRM Proficiency: Advanced experience with CRM tools (Salesforce, HubSpot, Zoho, etc.), including managing client data, generating reports, and identifying sales opportunities. Sales Expertise: Strong sales skills, with a focus on upselling and cross-selling within existing accounts. Project Management: Proven ability to manage multiple client projects simultaneously, delivering on time and within budget. Problem-Solving: Strong analytical and problem-solving skills to resolve client issues and optimize satisfaction. Client Retention: Experience in client retention strategies and proactive account management. Communication: Excellent interpersonal skills, capable of engaging effectively with clients, colleagues, and senior leadership. Desired Attributes: For Freshers: A positive attitude, willingness to learn, and enthusiasm for helping clients succeed. For Experienced: A client-focused mindset, with the ability to develop strategic relationships and drive business growth. Strong organizational and time management skills, with the ability to handle multiple priorities. Ability to work under pressure while maintaining a customer-centric approach. Compensation and Benefits: Competitive salary with performance-based incentives. Health and wellness benefits. Paid time off and holiday leave. Career advancement opportunities, including training and professional development programs. Collaborative and dynamic work environment. Job Type: Full-time Schedule: Day shift Performance bonus Ability to commute/relocate: Ghaziabad, Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Sales: 1 year (Preferred) Language: Hindi (Preferred) English (Preferred) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Client Engagement Manager Job in DigitalContact Details:
Company: Digital MarketingLocation(s): Ghaziabad+ View Contact
Keyskills: Client Relationship Management Communication Skills Team Collaboration Project Management Client Retention Interpersonal Skills Time Management ProblemSolving
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