Customer Service | 1 To 3 Years | Kolkata Job
- Capgemini
- 1 to 5 Yrs
- Kolkata
- 11 months ago
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Job Description
- Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Job Description Strong Communication & Customer Service Skills 1 to 3 years of international contact centre experience. Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools Must possess excellent written and oral communication, listening, and comprehension skills. Stellar customer service skills and the ability to de-escalate customer frustration. Superior problem-solving skills and the ability to work independently and objectively. Dedication to the customer experience with the ability to build and maintain strong relationships. Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns. Sound decision making. Must be able to effectively adapt to accelerating changes. Primary Skills Possess strong knowledge & Business understanding of Customer Service role Flexible to work in 24*7 shift including night shifts Secondary Skills Should have Collaboration skill to work with the team Self-Management Skills (competencies) Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Customer Care ExecutiveFunctional Area: Not SpecifiedRole/Responsibilies: Customer Service | 1 To 3 Years | Kolkata JobContact Details:
Company: CapgeminiLocation(s): Kolkata+ View Contact
Keyskills: troubleshooting skills other MS Office tools oral communication
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Capgemini
Capgemini is headquartered in Paris, France and operates in more than 40 countries. They are one of the world’s largest providers of Consulting, Technology, and Outsourcing. Above all, Capgemini is a people company— 120,000 people in North America, Europe, South America and the Asia ...
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