Network Specialist Job in Accelerated IT
- Accelerated Growth
- 1 to 5 Yrs
- Other Punjab
- 12 months ago
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Job Description
- Network Specialist Day to day tasks to be performed by the Consultant: Professionally and courteously provide 2nd and 3rd level support to offices on Long Island servicing approximately 400 users. Provide 2nd and 3rd level support on Citrix and Windows devices. Use HEAT to provide 2nd and 3rd level support for approximately 400 users; monitor work queues, update and close tickets. Accurately document the details of the user request or issue, document the diagnostic steps performed when troubleshooting and assist the user with resolution. Use remote control to assist users when needed and obtain a base knowledge in the core products supported by NYS HCR. Provide mobile device support (blackberries, laptops, wireless cards, mifis) Support HP, Xerox, OCI printers in a network environment including multi-function printers. Assist staff with technical support of Citrix thin clients, Windows laptops, peripherals and related technology. Travel between ten sites on Long Island to provide support of issues that cannot be resolved remotely. Requested Qualifications 36 months of experience supporting Windows XP or Windows 7 clients in an enterprise environment that serves 1200 customers. 36 months experience supporting users in a Citrix environment. 36 months experience supporting HP, OCI and multi-function devices in an enterprise environment that serves 1200 customers. 36 months experience providing customer service in an enterprise environment that serves 1200 customers. 12 months experience working independently while taking direction from supervisor 12 months experience using remote control product (such as Desktop Central) to resolve customer issues. 12 months experience supporting Microsoft Office Suite (Word, Excel, Outlook, Access, Powerpoint),
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Network Specialist Job in Accelerated ITContact Details:
Company: AcceleratedLocation(s): Other Punjab
Keyskills: Citrix HEAT remote control HP printers Xerox printers peripherals customer service Microsoft Office Suite
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