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Network Specialist Job in Accelerated IT @ Accelerated Growth

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 Network Specialist Job in Accelerated IT

Job Description

    Network Specialist Day to day tasks to be performed by the Consultant: Professionally and courteously provide 2nd and 3rd level support to offices on Long Island servicing approximately 400 users. Provide 2nd and 3rd level support on Citrix and Windows devices. Use HEAT to provide 2nd and 3rd level support for approximately 400 users; monitor work queues, update and close tickets. Accurately document the details of the user request or issue, document the diagnostic steps performed when troubleshooting and assist the user with resolution. Use remote control to assist users when needed and obtain a base knowledge in the core products supported by NYS HCR. Provide mobile device support (blackberries, laptops, wireless cards, mifis) Support HP, Xerox, OCI printers in a network environment including multi-function printers. Assist staff with technical support of Citrix thin clients, Windows laptops, peripherals and related technology. Travel between ten sites on Long Island to provide support of issues that cannot be resolved remotely. Requested Qualifications 36 months of experience supporting Windows XP or Windows 7 clients in an enterprise environment that serves 1200 customers. 36 months experience supporting users in a Citrix environment. 36 months experience supporting HP, OCI and multi-function devices in an enterprise environment that serves 1200 customers. 36 months experience providing customer service in an enterprise environment that serves 1200 customers. 12 months experience working independently while taking direction from supervisor 12 months experience using remote control product (such as Desktop Central) to resolve customer issues. 12 months experience supporting Microsoft Office Suite (Word, Excel, Outlook, Access, Powerpoint),

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Network Specialist Job in Accelerated IT

Contact Details:

Company: Accelerated
Location(s): Other Punjab

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Keyskills:   Citrix HEAT remote control HP printers Xerox printers peripherals customer service Microsoft Office Suite

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Accelerated Growth

Accelerated Growth was founded in Chicago in 2009 with the mission of assisting entrepreneurial organizations to execute their vision. We're a dynamic organization made up of dynamic team members. Not only do we get to work with evolving and growing companies, but we are part of one ourselves. Our P...