Team Lead - Operations - Delhi/NCR - Techbooks

Aptara is currently hiring for Team Lead.

Company Profile:

Aptara provides digital publishing solutions that deliver significant gains in cost, quality and time-to-market for content publishers. With comprehensive solutions across all delivery media, Aptaras expertise includes content technology solutions, eBook creation, app development, publishing services, content conversion, and eLearning. Founded in 1988 around its unique publishing technical expertise, Aptara is a company with over 5000 professionals deployed globally and serving leaders in Media and Publishing, Information Services, Professional Services, Manufacturing, Technology, Engineering, Hospitality, Healthcare and Government. For more information visit www.aptaracorp.com. Job Description:

• Operate as an important link between the client and the senior management for a few processes
• Interface with clients frequently and maintain an excellent relationship with them
• Ensure smooth functioning of operations across all clients
• Review staffing plans on a monthly basis
• Review service failures on a regular basis

Competencies Required .:

• Customer Service Orientation
• Inter-cultural Competence / Diversity
• Good Communication Skills
• Quality orientation
• Result Orientation
• Passion for action / Initiative
• Achievement Orientation
• Innovation
•  Adaptability / Flexibility
• Problem Solving skills

Key Performance Indicators:

• Customer Feedback
• Additional Business / Growth of the team
• On-time delivery
• Resource utilization levels
• Productivity
• Best Practices shared and implemented

Interested candidates can mail their resumes at aa********v@ap*******p.com Regards
Aarti