SAP CS (Customer Service)-L&T
- Infinity Group
- 8 to 10 Yrs
- Hyderabad
- 11 months ago
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Job Description
Job description
Roles and Responsibilities
Role:
- SAP SD-CS Support Consultant
- SAP SD application expert and understand clients business environment mapped to SAP ERP
- Experience on merger and separation entities on ERP is required. Data archival experience of min 2 projects need
- Understanding of SAP CS process and Variant configuration is must
Qualifications and Experience:
- Graduate Engineer from reputed college
- At least 3 years of functional experience e in Sales domain
- Hands-on SAP SD configuration experience with focus on SD Sales Process, Enterprise structure, Sales processing, Delivery & Shipping processes, Pricing Process, Debit & Credit Memo and Returns Processing Credit Management, Integration of SD with other modules,
- Hands-on SAP CS configuration experience in Master data - Material Master, Equipment, Serial Number, Equipment BOM, Material BOM, Work centers, Service Contracts, Service Order Functionalities, Customer and Vendor Warranty, Custom Developments in CS, Interface with Other systems, Service Costing, etc.
- Good understanding of Variant configuration with respect to SD
- Experience and knowledge of key integration points between SAP modules
- Understand clients business environment mapped to SAP ERP
- Use of consulting skills, business process knowledge
Job Duties/Responsibilities:
- Provide assistance to Customer in the ongoing application support of their SAP solution.
- Support Globally without any region barrier on defect resolution, Incident & release management in a multi-vendor and multi-geography environment for ECC & its satellite systems
- Should be able to work on implementation projects based on new opportunities
- Understand the different Severities and Priorities based on the Level of issue
- Understand the different SLA's and coordinate with support team for expediting the resolution of tickets
- Ability to Coordinate with Business users and Support team
- Consultant will actively get involved and provide following services in scope of the engagement:
- Incident Management: Acceptance of Ticket from Users, Analysis, and resolution of Incidents according to defined solution scope and agreed SLAs
- Service Request Fulfilment: Acceptance of Ticket from Users, Implementation of Service Request, Request for Continuous Operations according to defined solution scope
- Problem Management: Perform Casual Analysis periodically and fix recurring issues. Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs
- Change Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning, and deployment of Change, Carry out Ticket-based documentation
- Proactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues.
- Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost
- Carry out Ticket-based documentation
- Request involvement of SAP Product Support as necessary
- Act as a liaison and Coordinate with Technical and other team members for resolution of issues
- Proactively provide overall feedback to Production Support Manager
- Monitor KPIs, report any issues and recommend solutions for improvement
- Groom Juniors in the team and make them rea
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: ERP / CRM
Functional Area: Not Applicable
Role/Responsibilies: SAP CS (Customer Service)-L&T
Contact Details:
Company: Orcapod ConsultingLocation(s): Hyderabad
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Keyskills: jira application support sap scrum
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