Req. for now Service Desk Management @ Careers Connect

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

• Project Role :
• Project Role Description :
• Management Level :12
• Work Experience :1-2.5 years
• Work location :Pune
• Must Have Skills :Service Desk Management
• Good To Have Skills :Service Desk Voice Support
• Job Requirements :
  
  • Key Responsibilities : 1 L1 service desk Phone, email, Chat and SSP 2 Research and identify solutions to software and hardware issues 3 Diagnose and troubleshoot technical issues, including account setup and network configuration 4 Ask customers targeted questions to quickly understand the root of the problem 5 Track computer system issues through to resolution, within agreed time limits 6 Properly escalate unresolved issues to appropriate internal teams 7 Provide prompt and accurate feedback to customers
  
  
  • Technical Experience : 1 Customer ITSM tool ServiceNow 2 Amazon Connect 3 LogMeIn LMI Intel vPro EAM 4 ServiceNow KEDB 5 Incident management and usage of ticketing tools Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills 6 Hands-on experience with Windows/Linux/Mac OS environments
  
  
  • Professional Attributes : 1 Excellent communication skills 2 Excellent written communication skills with email etiquette 3 Good problem solving and analytical skills 4 Excellent customer service skill 5 Ability to remain calm and courteous while facing irate customer or managing back-to-back calls
  
  
  • Educational Qualification : Bachelors degree
  
  
  • Additional Information : Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Req. for now Service Desk Management

Contact Details:

Company: Accenture
Location(s): Pune

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Keyskills:   communication skills incident management ticketing tools ms office ms office suite service desk