Need for Service Desk Manager @ Careers Connect

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

• Project Role :
• Project Role Description :
• Management Level :12
• Work Experience :1-2.5 years
• Work location :Bengaluru
• Must Have Skills :Service Desk Management
• Good To Have Skills :Service Desk Knowledge Management
• Job Requirements :
  
  • Key Responsibilities : L1 Service Desk Call Taking Profile 1 Respond to the incidents reported by customer through voice, emails, and chats 2 Identify, investigate, and diagnose the issue, resolve, or assign the incident to right assignment group 3 Provides resolution to customer based on in scope processes 4 Follows the incident life cycle as defined by process
  
  
  • Technical Experience : Berlitz B1T is mandatory 1 Incident management and usage of ticketing tools 2 Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills 3 1 to 2 yrs of experience 4 Minimum 1 yr of experience in Service desk or IT help desk supporting US or UK customers
  
  
  • Professional Attributes : 1 Excellent verbal and written communication skills with email etiquette 2 Good problem solving and analytical skills 3 Excellent customer service skills
  
  
  • Educational Qualification : Bachelors degree
  
  
  • Additional Information : 1 24x7 roster 2 Weekly offs based on roster 3 Good to have ITIL

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Need for Service Desk Manager

Contact Details:

Company: Accenture
Location(s): Bengaluru

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   service desk life cycle analytical skills ms office suite ticketing tools problem solving ms office it helpdesk email etiquette