Associate Product Consultant - Gurgaon - Cvent

What You Will Be Doing:

• Support clients over the phone and email by answering their product questions and offering technical assistance

• Offer best practice tips to clients to boost their meeting attendance via Cvent s marketing engine

• Gather client requirements for future releases of the product

• Create and maintain all product documentation

• Implement and manage the online portion of client events as and when needed

• Gather client requirements and implement them in Cvent s event management software

• Communicate with the client and review the initial implementation with them and make required changes

• Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals

• Document all communication with the client in Cvent s CRM software

What You Will Need for this Position

• Excellent communication skills (verbal and written)

• Graduate/ Under-graduate(drop-out) with 1-6 years of work experience

• Strong analytical and logical skills

• Experience in US Customer service is must

• Strong business acumen, ethics, and high integrity

• High comfort level in using online software products

• Must be articulate, organized, detail-oriented and have ability to multi-task

• Quick learner, with a positive attitude and ability to work well within a team