Service Desk Engineer @ Tata Consultancy

Job Description

Exp: 3-7 years

Location: Pan India

Roles and Responsibilities

• Flexible Shift timing with Service Desk experience
• L1 & L1.5 experience (12+ months)
• Desktop Support L1 & L1.5 experience (preferable)
• Remote Access troubleshooting experience (Microsoft suite of applications, Desktop Application, VPN, Citrix, VDI & Multifactor Authentication)
• Working knowledge of ServiceNow (reporting, analytics, dashboard creation, etc.)
• Excellent communication skills (both written and verbal).
  Provide 24x7 Manager on Duty (MOD) to handle Outages, Escalation and Status Updates, for Priority Incidents, and Service Requests

Additional Information:

• The role involves dealing with various incoming requests, single user issues incidents, troubleshooting and data analytics for all business partner support areas and requires a highly technical individual with analytical skills.
• The analyst will be responsible for areas such as resolving technical incidents, processing service requests, process reviews/enhancements, customer satisfaction, mailbox monitoring & documentation/knowledge review/updates.
• Expected to develop a comprehensive knowledge of the relevant applications and become a subject matter expert (SME) in their discipline.
• Must be capable of working independently or as part of a team, possess excellent communication skills (both written and verbal) and have the ability to work proactively.

Job Classification

Industry: IT Services & Consulting
Functional Area:
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services
Employement Type: Full time

Education

Under Graduation: B.Com in Any Specialization, B.A in Any Specialization, B.Arch in Any Specialization, B.Sc in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.Tech/B.E. in Any Specialization
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: Tata Consultancy
Location(s): Kolkata

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