Senior Customer Support Executive @ Teleperformance Global

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Senior Customer Support Executive

Teleperformance Global
1 to 6 Yrs
Mumbai
1 year ago
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Job Description

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Roles and Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Resolve the customer concern to be in line with standards defined basis client policies and guidelines.
Make decisions according to the defined Policies and Procedures with High level of accuracy
Responsible to deliver high quality and productivity results that meet the identified targets.
Strong ability to multitask and take fast decisions independently
Maintains composure and patience with customers
Energetic, friendly and approachable individuals who that understand the importance of great customer service
Correctly follow Flows and implement different quality standards/definition documents
Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement

DESCRIPTION

Rotational Day shifts
Rotational week offs (6 Working days)
Domestic process
Work from Office
Immediate joining
Voice and non-voice

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)Customer Care Executive
Functional Area: Not Applicable
Role/Responsibilies: Senior Customer Support Executive

Contact Details:

Company: Teleperformance Global
Location(s): Mumbai

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Keyskills: bpo operations customer support inbound calls communication skills

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Teleperformance Global

Teleperformance DIBS formerly known as Intelenet Global Services.

Senior Customer Support Executive @ Teleperformance Global

Home > Customer Service (International)Customer Care Exec