Senior Associate, Platform Embedded Operations @ The Personal

Job Description

locations Greece-Thessaloniki Chortiatis India - Mumbai time type Full time posted on Posted 19 Days Ago job requisition id hidden_mobile ROLE SUMMARY

We are seeking a highly motivated individual to join the Global Digital Operations (GDO) team (within Pfizer s Platform DevOps organization) as a Platform Embedded Operations Analyst.

The Platform DevOps (PDO) team are accountable for the platforms at Pfizer that allow the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, services, and experiences, servicing all external customer types at Pfizer.

The Support and Operations organization works within an Agile Culture with a DevOps mindset of Continuous Improvement. It will be critical for the individual in this role to align to both the framework and the culture of the organization and seek to continuously optimize and automate processes within the Shift-Left model established by our team.

The Platform Embedded Operations Analyst will serve as an adjunct member of Web Platform Engineering teams to learn about and contribute to the product roadmap, coordinate release of bug fixes, patches and enhancements and facilitate a seamless transition to the Platform Operations (run) team. Additionally, this role will collect and provide operational feedback to Platform Engineering teams to drive continuous improvement initiatives, ensuring our solutions are supported with the highest level of customer satisfaction.

ROLE RESPONSIBILITIES

With some oversight this role will:

• Partner with highly technical Platform development teams and operation teams.

• Represent Operation team during Platform planning sessions/meetings.

• Partner with Solution Delivery and Engineering leads to define and implement supportability requirements and manage transition of projects/features/automation to long-term support through well-defined support plans.

• Coordinate tasks and drive actions across teams within Pfizer and with external partners in a global environment.

• Apply technical and project management skills to l ead project to successful completion.

• Oversee and govern application support activities performed by managed service providers and other vendor resources.

• Communicate with business users and executive stakeholders, providing status updates on system issues and resolution plans.

• Manage data collection efforts for periodic and ad hoc requests and provide analysis as needed.

• Support compliance related activities including audits, inspections, and preparation.

• Assist with support contract renewals and manage software licenses.

• Participate in budgeting and forecasting.

• Create, update and maintain project documentation.

BASIC QUALIFICATIONS

• Bachelor s degree required, preferably in a Computer Science or Business Management field.

• 3+ years of experience in a corporate setting with an emphasis on DevOps, application development and/or application support.

• 2+ years experience in technologies such as AWS, Cloud, CDN (Cloudflare/Cloudfront) , Laravel, Terraform, Github, Github actions, Python, Vue.js, Hugo framework.

• Excellent oral and written English communication skills.

• Strong interpersonal, customer service, and relationship competencies.

• Demonstrated knowledge or experience in IT support, Programming and/or Software Development Lifecycle management. Strong technical and troubleshooting skills.

• Excellent organizational and time management capabilities. Ability to multi-task, plan, organize and effectively execute tasks and projects.

• Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies.

• Ability to work both independently and as a member of a team, earning the trust both of customers and teammates.

• Good working knowledge of MS Office product suite, including MS Word and Excel.

• Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones.

PREFERRED QUALIFICATIONS

• Process-oriented with strong technical, project management and coordination skills.

• Hands-on Drupal skills.

• Certification in AWS, Cloud languages or Agile

• Ability to adapt to changing working conditions and work assignments, to be open, and motivated to learn and adopt new ideas and concepts.

• Able to work remotely with a team spanning many timezones

LI#PFE

Purpose

Breakthroughs that change patients' lives. At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Information & Business Tech #LI-PFE

Employement Category:

Employement Type: Full time
Industry: Pharma / Biotech
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Senior Associate, Platform Embedded Operations

Contact Details:

Company: Pfizer
Location(s): Mumbai

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