Voice Coach - Voice and Accent (Hyderabad, Mumbai, Bangalore, Delhi)
Job description
Manage span of team for specific business and help associate achieve their operational KPIs like quality, CSAT/NPS
Client Management- Attend client calibration and represent core team.
Ensure overall smooth functioning of the process
Essure Service Levels are met and exceed (eg., CSAT, NPS, Quality)
Monitoring and controlling quality and operations.
Timely SOP and process flow creation/updating, faci Role: Other Industry Type: BPO / Call Centre Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills KPIManagementCSATOperationsClient managementMonitoring
Keyskills: kpi monitoring voice coaching client management voice accent training
Greetings from Alternate HR Solutions Pvt. Ltd.!!!!!!! We would like to introduce ourselves as established HR Solutions Company operational since 2009 ( 9+ Yrs in this Industry ).We work closely with many of National / Multinational Clients for their PAN India requirements and have proved our...