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Voice Coach - Voice and Accent (Hyderabad,) @ Transformplus

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 Voice Coach - Voice and Accent (Hyderabad,)

Job Description

Voice Coach - Voice and Accent (Hyderabad, Mumbai, Bangalore, Delhi)

Job description

Manage span of team for specific business and help associate achieve their operational KPIs like quality, CSAT/NPS

Client Management- Attend client calibration and represent core team.

Ensure overall smooth functioning of the process

Essure Service Levels are met and exceed (eg., CSAT, NPS, Quality)

Monitoring and controlling quality and operations.

Timely SOP and process flow creation/updating, faci Role: Other Industry Type: BPO / Call Centre Department: Other

Employment Type: Full Time, Permanent

Role Category: Other

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills KPIManagementCSATOperationsClient managementMonitoring

Employement Category:

Employement Type: Full time
Industry: Education / Training
Role Category: Professional / Soft Skills TrainingTechnical / Process Training
Functional Area: Not Applicable
Role/Responsibilies: Voice Coach - Voice and Accent (Hyderabad,)

Contact Details:

Company: Transformplus
Location(s): Hyderabad

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Keyskills:   kpi monitoring voice coaching client management voice accent training

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Transformplus

Greetings from Alternate HR Solutions Pvt. Ltd.!!!!!!! We would like to introduce ourselves as established HR Solutions Company operational since 2009 ( 9+ Yrs in this Industry ).We work closely with many of National / Multinational Clients for their PAN India requirements and have proved our...