Manager Talent Acquisition
- Transformplus
- 6 to 9 Yrs
- Hyderabad
- 11 months ago
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Job Description
Manager Talent Acquisition (Mumbai, Hyderabad, Delhi)
Key Skills:
Excellent written verbal Communication skills
Ability to motivate and inspire new & existing Teammates
Ability to evaluate a transaction and identify improvement areas
Ability to coach and improve performance of front level executives
Good analytical, Interpersonal & presentation skills
Should be able to identify situations which lead to a customer complaint and customer experience impacting areas
Must have a strong eye for detail and a thorough understanding of client expectations
Must display positive energy, service-oriented attitude towards all teammates
Should have knowledge of MS Excel, MS Word and PowerPoint
Should be able to identify situations which lead to a complaint
Roles and responsibilities :
Managing frontline hiring.
Ensuring all the hiring targets as per the target time given across for achieving the requirements.
Offer Vs Joining data and attrition should be maintained.
Develops and implements new rollouts of company initiatives.
Develop and implement new employee referral schemes for internal employees.
Update and ensure data of all the employee referral schemes and pay for the same.
Ensure payment to all the consultants as per TAT.
To track the payments of all the employees through various modes of hiring.
Assists in the interview and selection process of Operation and Support hiring.
Select employees as per the .
Select employees as per the specific demographic and client skill requirement as they relate to recruiting while identifying and implementing best methods as they pertain to specific area.
Induction data to the TE team should be forwarded before the joining date.
Manages the development, implementation and gathering of recruiting reports including but not limited to staffing, weekly/end of month agent recruiting reports, open requisition report etc.
Reference check should be conducted for all Band 4 and above after the person joins the organization.
Ensure data is send to the MIS team and is submitted on schedule and resolves issues, if any
Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines
To be a part of the IJP panel for selection of candidates
Facilitate information flow to the recruitment team on backfills and ramp-ups
Build effective vertical and horizontal communication channels
Regularly liaise with Corporate HR teams (HR Operations, HR MIS and HR Development) and other support functions like finance, administration etc.
Formulate long term plans for the development and motivation of Teams in Operations
Assist the Training team in the implementation of JUMP initiatives
Participate in the regular audits are conducted.
To have clear understanding of the functioning and hierarchy of each department.
Ensure agents and Team Leaders on the floor are aware of HR policies and procedures.
Preparing offer letter and issuing of offer letters.
Explaining all the related things in the offer letter as well as the of the person selected.
Coordinate with consultants for the recruitment.
Ensure various new ways of recruiting employees in the organization.
Proven ability to handle multiple priorities/ever changing work environment
History of meeting tight deadlines and results orientated
Demonstrated leadership skills
Detail-orientated
Trains, develops, counsels Supervisors and Managers in the understanding and consistent application of company policies, procedures and employment law.
Manages, communicates, and implements programs implemented by Corporate Office and develops specific policies and procedures relative to the specific site as needed.
Works on special projects, as requested Role: Non IT Recruiter Industry Type: BPO / Call Centre Department: Human Resources
Employment Type: Full Time, Permanent
Role Category: Recruitment & Talent Acquisition
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills Manager Talent AcquisitionHR MISHR developmentHR operationsStaffingAnalyticalCorporateHR policiesCorporate HRRecruitment
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Manager Talent Acquisition
Contact Details:
Company: TransformplusLocation(s): Hyderabad
Keyskills: recruitment hr policies hr operations talent acquisition
Transformplus
Greetings from Alternate HR Solutions Pvt. Ltd.!!!!!!! We would like to introduce ourselves as established HR Solutions Company operational since 2009 ( 9+ Yrs in this Industry ).We work closely with many of National / Multinational Clients for their PAN India requirements and have proved our...
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