Health Admin Services Senior
- Finastra Software
- 1 to 4 Yrs
- Chennai
- 11 months ago
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Job Description
Job Skill:Information Management System Testing and Validation
Designation: Management Level - Senior Analyst
Job Location: Chennai
Qualifications: Any Graduation
Years of Experience: 5 to 8 years
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do"Full Time, Benefits eligible, 100% Work from Office (Return to Office). Night Shifts Only Serve as a team lead for team of QDS providing operational support and QDS production oversight to ensure service delivery performance/quality targets met and medical summarization completed in accordance with client guidelines, templates, and quality standards. Perform QDS work tasks such as first level scribing and copy/paste medical summaries into client Electronic Health Record (EHR) as needed to meet service levels Support client providers/physicians new to system/technology as needed and requested by client Collaborate with client and cross-team to identify and address opportunities to facilitate accurate and complete QDS chart/medical summary documentation Review and track provider feedback trends such as medical summary documentation specification not followed, medical summary inconsistencies or lack/missing information. Shares feedback with individual QDS. Participate in Quality Management discussions, support the analysis of medical summary documentation and provider feedback trends, and collaborate with Quality Management team to develop plan to address trends/improve performance Communicate via video chat, teams, phone calls and screen share with QDS staff to communicate audit findings, provide coaching and facilitate ongoing performance review with new/existing staff Responsible for facilitating QDS understanding and compliance with contractual, regulatory, and quality requirements Responsible for monitoring licensed staff maintain active licenses as required to perform role and takes actions if there is a licensure lapse or adverse action taken on license Support quality team with maintaining high-quality standards and deploying tools/QDS support to promote adherence with account specific documentation guidelines/requirements. Collaborate with client business leads with successfully resolving issues/addressing opportunities. Provide feedback to client on utilized platforms, guidelines/workflows, and medical specialty templates when requested Actively participate in ongoing educational sessions and in-services to maintain and enhance standard of care and clinical pathways knowledge. Complete required clinical education hours needed to maintain active licensure/certification. Maintain an in-depth understanding/knowledge of client s products and services; participate in new produc
What are we looking for
Adaptable and flexible
Ability to perform under pressure
Problem-solving skills
Detail orientation
Ability to establish strong client relationship
"
Bachelor s Degree in Nursing""
Active, unrestricted Regional India registered nurse license o Clinical setting includes inpatient hospital, outpatient hospital, dialysis center, ambulatory, or primary care clinic
Excellent written and verbal communication in English includes advance proficiency in grammar and spelling
Must pass US (United States) Berlitz B2 level
Type a minimum of 35 words per minute (WPM)
Proficient with the use of Office 365 and work productivity/support tools
Proficient with data entry and computer skills with ability to navigate multiple programs/systems and learn additional computer programs as required to perform role
Successful completion of Quality Documentation Specialist Trainer Program. Successful completion is defined as meeting minimum post-training knowledge assessment score(s) and competencies.
Demonstrate ability/proven track record for meeting business deadlines and managing multiple projects/deliverables at the same time" "
Demonstrate strong/expert customer service skills: ability to prioritize customer needs, action oriented and responsive
Excellent listening skills with ability to understand diverse accents and dialects of physicians/providers, their staff, and patients""
Minimum of three (3) months of prior working experience as a registered nurse in a clinical setting is required o Three (3) months is the equivalent of 480 hours of clinical setting working experience as a registered nurse o Working experience as a registered nurse means holding an active, unrestricted registered nurse license while providing direct patient care
At least 1 year lead/management experience in a healthcare/medical management setting
Previous experience training individuals/adult learners
At least 2 years experience working in the medical field or healthcare setting
Previous experience as a medical scribe or performing medical summarization role
Related outsourcing operations experience
Previous medical reviews/health related audit experience
Experience or training in the medical specialty of Oncology, Orthopedics, Neurology, ENT, Cardiology, Ophthalmology, GI, Dermatology, Rheumatology, Family Medicine/General Practice, Pain Management, Nephrol
Serve as a team lead for team of QDS providing operational support & QDS production oversight to ensure service delivery performance/quality targets met & medical summarization completed in accordance with client guidelines, templates, & quality standards. Perform QDS work tasks such as first level scribing & copy/paste medical summaries into client Electronic Health Record (EHR) as needed to meet service levels.Support client providers/physicians new to system/technology as needed & requested by client Collaborate with client & cross-team to identify & address opportunities to facilitate accurate & complete QDS chart/medical summary documentation Review & track provider feedback trends such as medical summary documentation specification not followed, medical summary inconsistencies or lack/missing information. Shares feedback with individual QDS.Participate in Quality Management discussions, support the analysis of medical summary documentation & provider feedback trends, & collaborate with Quality Management team to develop plan to address trends/improve performance.Communicate via video chat, teams, phone calls & screen share with QDS staff to communicate audit findings, provide coaching & facilitate ongoing performance review with new/existing staff Responsible for facilitating QDS understanding & compliance with contractual, regulatory, & quality requirements.Responsible for monitoring licensed staff maintain active licenses as required to perform role & takes actions if there is a licensure lapse or adverse action taken on license.Support quality team with maintaining high-quality standards & deploying tools/QDS support to promote adherence with account specific documentation guidelines/requirements.Collaborate with client business leads with successfully resolving issues/addressing opportunities. Provide feedback to client on utilized platforms, guidelines/workflows, & medical specialty templates when requested.Actively participate in ongoing educational sessions & in-services to maintain & enhance standard of care & clinical pathways knowledge.Complete required clinical education hours needed to maintain active licensure/certification. Maintain an in-depth understanding/knowledge of client s products & services; participate in new product/service training, in-services & live demonstrations as required/requested by client.Participate in internal & client facilitated business review, quality, & process improvement discussions to improve AI technology accuracy, provider experience & QDS workflow.Perform Root Cause Analysis (RCA) for performance deviations & implement plan to address opportunities
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Health Admin Services Senior
Contact Details:
Company: AccentureLocation(s): Chennai
Keyskills: customer relations reporting standard of care accounts root cause analysis data entry research
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