Vice President Group Retail Ops Cards
- Motilal Oswal
- 10 to 15 Yrs
- Mumbai
- 10 months ago
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Job Description
Roles and Responsibility
- This role has responsibilities to support product, operational processes, manage scheme guidelines in the area of cards & payments.
- Collaborate with CPBB Group Products in deploying new programs/ strategy for the bank
- Lead multi-markets programs to achieve Client experience, Operational efficiency & P&L impact to the bank
- Collaborate with Country S&T, GBS S&T in implementing S&T strategies/ processes.
- Ensure design zero defect operational processes for the programs/ new launches
- Ensure Visa & Mastercard operational mandates are met within timelines
- Construct, deploy Global Processing Instructions for the Cards / Payments operational processes.
- Collaborate with Global Sourcing in closure of the contracts.
- Lead as a Group Business BAU owner for the Applications assigned and ensure timely closure of ICS, tech related activities.
- Ensure the Changes/ enhancements in the Settlements application, are aligned to cater to futuristic requirements of the markets and scalable with Parameters
- Collaborate with Multiple stakeholders (BRM , OR etc) on relevant areas and support in closure
Strategy
- Support Global Head Personal and Biz Banking S&T, COO to drive cohesive strategy with key stakeholders in Retail Banking Product, Operations, and others by bringing technical expertise and operational design
Business
- Understanding on Cards & Payments Business/ Operations and collaborate with multiple stakeholders in implementation of the business strategy for the targeted financial & non-financial outcomes
Processes
- Identify and drive standardisation of processes across multiple markets in collaboration with Country & GBS stakeholders
- Identify opportunities of automation, build business case and drive multi-markets program
- Ensure scheme operational mandates are met within timelines and processes aligned to the changes
- Ensure Global procedures are documented / renewed in time
People & Talent
- Develop skills in the Cards & Payments domain. Strengthen people and build capabilities in hubs and countries
Risk Management
- Collaborate with respective teams in building & executing risk management frameworks in Operational Processes. Ensure adherence to Bank Risk management policies, guidelines etc.
Governance
- Ensure relevant information is shared with the respective forums and drive to build a strong risk framework in operational processes/systems
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Group S&T to achieve the outcomes set out in the Bank s Conduct Principles.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- CPBB Group Credit Cards Products Team
- CPBB Group Payments Team
- CPBB BRM
- GBS S&T
- Country S&T
- CPBB Operational Risk
- Technology Teams
Our Ideal Candidate
- 10-15 years of experience in Cards & Payments domain
- Deep Understanding of the Operational Processes and ability to define Target Operating Model.
- Ability to drive the programs at Global level and collaborate with multiple stakeholders
- Market awareness & understanding in the Cards & Payments area
- Organised Thought Leader
- Strong analytical & presentation skill set
Role Specific Technical Competencies
- Cards Settlements
- Cards Dispute Management
- Understanding Cards & Transaction life cycle
- Cards & Payments Technology
- Vendor Management
About Standard Chartered
Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
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Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: SBU Head / CEO / Director
Functional Area: Not Applicable
Role/Responsibilies: Vice President Group Retail Ops Cards
Contact Details:
Company: Standard CharteredLocation(s): Mumbai
Keyskills: global sourcing cost control automation project management retail banking keeping things simple business case
Motilal Oswal
Motilal Oswal Financial Services Ltd. is a well-diversified, financial services company focused on wealth creation for all its customers, such as institutional, corporate, HNI and retail. Its services and product offerings include wealth management, retail broking and distribution, institutional bro...
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