Senior Software Engineer, Customer Support
- Icertis
- 3 - 8 years
- Pune
- 1 year ago
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Job Description
- Troubleshoot and resolve customer issues with respect to 3rd party integrations like Adobe, DocuSign, SFDC, SAP, Workday with contract lifecycle management (CLM) product
- Understand how the ICM product works and how it is used by customers.
- Interact with customers to troubleshoot issues, provide workarounds by leveraging your software development skills.
- Develop knowledge base articles to reduce troubleshooting time and drive faster issue resolution.
- Provide technical expertise, guidance, mentorship to team members.
- Follow and contribute to defined CRM processes to manage customer requests efficiently.
- Test hot fixes, patches and upgrade deployment support in production and staging environments.
- Define and track bugs for Development and offer innovative ideas to improve product quality.
- Work practicing agile methodologies, follow best coding practices and ensure quality timely delivery.
- Role may involve travel to customer locations.
- 5+ year s previous experience in Application Development, Support or sustaining engineering role.
- Development and troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
- Exposure to Windows Azure and Cloud Computing will be an added advantage.
- Deep understanding of customer support processes and tools. Ability to follow defined processes.
- Outstanding written and verbal communication skills, presentation skills.
- The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer s problem.
- Willingness to work in shifts and travel on demand.
- Proven track record in solving problems from a technical and business perspective.
- Experience with electronic signature process, SAP Ariba, SFDC, Workday, CRM integration with contract management systems is a plus.
- Knowledge of contract management systems or workflow systems is a strong plus.
- Minimum Education: Science or Engineering graduate
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA, Role Category: Software DevelopmentRole: Back End DeveloperEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune+ View Contact
Keyskills: SAP Coding Javascript Agile Application development Windows microsoft SQL CRM
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Icertis
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered v...
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