Production Support Role - Internet/Online
- Brinda Consultancy
- 10 to 13 Yrs
- Mumbai
- 1 year ago
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Job Description
ROLE AND RESPONSIBILITIES
- Product support engineers handle technical requests filed by end users of a company's product or system.
- Their primary responsibility is troubleshooting and resolving errors, and throughout their work they must constantly log details for later reports and to provide customers with updates. When not fixing issues, they assist other engineers by contributing to product development and improving processes. Following a full-time schedule, product support engineers usually work either in information technology or manufacturing.
- When technical issues with the product arise, production support engineers must act quickly to analyze the available data and find the root cause of the problem. They may then develop a solution themselves or pass the problem on to other engineering team members, all the while providing users with progress updates
- Production support engineers participate in all stages of the product development process, including designing, building, and testing. They also create useful tools such as internal software to automate key processes or platforms where customers can send inquiries and reviews.
- Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides
- Because production support engineers deal with product issues firsthand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency.
TECHNICAL PLATFORMS :
- Production support engineers are analytical individuals who use critical thinking and technical expertise to relentlessly improve products.
- Good communication skills come in handy, as do the abilities to multitask and work well under pressure. In addition to a bachelor's degree in a field related to technology or engineering, employers look for production support engineers with the following skills&Qualifications and Education Requirements
Degree in Engineering - BE/B. Tech from reputed institutes (e.g. IITs, NITs, NSIT, BITS, PEC etc) with an MBA from premier Institute.
PREFERRED COMPETENCIES& SKILLS :
Technical skills:
- Analytical skills, numerical reasoning, effective presentation skills, sound financial perspective.
- Leadership, Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem solving, commercial awareness, Resilience under pressure
PREFERRED INDUSTRY :
- IT/Ecommerce Industry
Employement Category:
Employement Type: Full timeIndustry: Recruitment Services
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Production Support Role - Internet/Online
Contact Details:
Company: WiseBee ConsultantsLocation(s): Mumbai
Keyskills: critical thinking product support production support problem solving root cause analytical skills product development
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