Customer Care Executive Apply
- HDFC Bank
- 1 to 2 Yrs
- Moga
- 11 months ago
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Job Description
- A
- Operations: 1
- Identify high transacting customers and reduce the transactions of these customers a
- Identify Depleting customers and control them b
- Reduce or improve on Band 1 and Band 2 Customers c
- Reduce Band 1 and Band 2 Txns 2
- Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors 3
- Cash balancing and Cash bundling 4
- Processing of Retail FX postings / Gold sales/Pre Paid Cards 5
- Issuance of DD/ MC (within prescribed TAT) 6
- Executing of funds transfer/ FD closure / Account Closure 7
- Processing of Salary Uploads 8
- Custodian for teller box 9
- Custodian for cheque drop boxes 10
- Ensure error free transactions of receipts & payments
- 11
- Retail FX transactions processing
- 12
- Vault Custodian 13
- Ensure highest level of customer service
- 14
- Ensure that outward clearing process is adhered to
- 15
- ATM custodian
- 16
- Identification of counterfeit cash and ensure adherence of process laid down by the bank B
- Monitoring: 1
- Monitor large amount movements and report them as per reporting schedule a
- If more than 1cr ensure updation on the portal
- 2
- Identification and Closure of TOD accounts on regular basis 3
- Identification and Closure of High Cheque return customers beyond the threshold
- 4
- All high cash transacting Band 1 & 2 accounts to be marked with a low severity memo, to ensure that cash transactions are not allowed
- Such customers to be directed to the BM based on f4 hotkey details
- 5
- Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc
- 6
- Archival back-up 7
- Local stationery management - Proper Reorder levels / Indent security stationery at appropriate reorder levels
- 8
- Preparation of voucher batch ticket for the day
- 9
- Processing and follow up for admin related bills/ payments 10
- Periodic exchange of keys lodged with other branch 11
- Periodic Checking of Vault Register 12
- Management of clearing/ collection cheques/ FCY cheque collections 13
- ST35 monitoring
- C
- Reporting: 1
- Fortnightly reporting on cash transactions over Rs
- 10
- 00 lacs 2
- Report for any suspicious transactions (also maintain the AML register) 3
- FX transaction reporting on time to TAG and Treasury Mumbai before Cutoff time using FX software
- 4
- Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them 5
- Reporting of fortnightly suspense / TOD and QRS reports and filing them
- 6
- CBDT schedules reporting to WBO before Cut off times
- D
- Maintenance: 1
- Filing of MC/ DD stub copies and cancelled instruments 2
- Managing the returned cheques including proper maintenance of registers and customer intimation
- 3
- Maintenance of counter stock register (DD/MC) 4
- Maintaining Salary uploads confirmations 5
- Maintaining Gold Sales Invoice Copies 6
- Maintaining Backup tapes 7
- Maintain the records for expense vouchers/ payments to vendors/ reimbursement to staff
- 8
- Bulk Stock Register Maintenance 9
- Printing, checking &Filing; of EOD reports (BJR/ Instruments issued/ EOD cash position etc
- ) 10
- Maintenance of records/ register for host entry GL209 posting
- 11
- Maintenance of Voucher Movement Register 12
- Coordinate for binding of records/ sending the same to the vendor on regular intervals
- 13
- Ensure correct updation and verification in E-call back E
- Customer Service: 1
- Lobby Management 2
- Queue handling 3
- Proper housekeeping, upkeep, etc
- 4
- Ensure quality customer service is delivered 5
- Escalate irate customers to Teller Authorizer or BM 6
- Recording complaints as per the specified process 7
- Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area 8
- Monitor all complaints received and ensure that complaints are closed within the TAT 9
- Ensure customer communication on closures 10
- Check with customers if the process of complaint resolution has been managed well 11
- Preventive complaint management 12
- Asking for feedback from customers, who may not be complaining 13
- Discussing with staff the importance of getting feedback from customers on a regular basis 14
- Ensuring timely loading of Forex Plus card and Gift Plus card as per TATs 15
- Ensure Outward remittances and Other Retail Forex transactions are reported to Treasury Mid office within Cutoff time in Dealpro F
- Sales: Generate leads for Banks product with the emphasis on the following: 1
- Generate Sales References for Liability products 2
- Generate leads for Credit Cards 3
- Penetration of Saving Accounts on non-liability customers 4
- Ensure that customers opt for and get facilities of CBDT collections 5
- Cross selling Gold Bars 6
- Cross selling Forex Plus card and Gift Plus Card 7
- Cross sell FX Cash 8
- Generate leads for Third Party Products to the customers (MF/Insurance/RBI Bonds)
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive Apply
Contact Details:
Company: HDFC BankLocation(s): Moga
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Keyskills: customer service insurance sales customer relations third party products billing cross selling sales invoice
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