Unified Communication and Collaboration
- eminence softech
- 12 to 15 Yrs
- Hyderabad
- 11 months ago
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Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com- Project Role :Network Operations Advisor
- Project Role Description :Utilize industry/domain experience to deliver business value to clients. Implement and stabilize client network processes, maximize client operations, or uncover opportunities to reduce costs, increase revenue, improve customer satisfaction and optimize business processes. Develop industry expertise or standard network frameworks (e.g. e-TOM) to improve client business functions like network planning and operations, order management, provisioning, test and install and service assurance etc.
- Management Level :7
- Work Experience :12-15 years
- Work location :Hyderabad
- Must Have Skills :
- Good To Have Skills :
- Job Requirements :
- Key Responsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join on-call group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies
- Technical Experience : Good experience on Avaya IP phones and Avaya PBX / phone systems
- Professional Attributes : -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently
- Additional Information : -Willing to work in 24/7 support rotational shifts
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Unified Communication and Collaboration
Contact Details:
Company: AccentureLocation(s): Hyderabad
Keyskills: avaya pbx ip phones team handling order management network planning analytical skills leadership skills service assurance presentation skills professional services customer satisfaction technology operations information technology ip pbx itil itsm cloud visit avaya
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