SPE - US Mortgage - Escalation Management
- Cognizant
- 2 - 7 years
- Hyderabad
- 11 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Conduct detailed research on written complaints received from customers.
- Analyze the issues identified in the complaints and gather necessary information for resolution.
- Provide comprehensive written responses to customers, addressing all concerns raised in the complaints.
- Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions.
- Collaborate with various departments to gather insights and information pertinent to the complaints.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Continuously improve the complaints handling process by identifying trends and recommending changes.
Preferred candidate profile
- Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable
- Good experience in US Mortgage operations
- Candidate with experience in escalation management team from credit card operations background will also be considered.
- Proven experience in customer service or complaints handling.
- Strong critical thinking and problem-solving skills.
- Excellent written communication skills with the ability to convey complex information clearly and concisely.
- Good customer service attitude.
- Stress tolerance - Ability to work accurately under pressure.
- Good Team Player
- Willingness to work in night shifts(8.30 pm IST to 6:30 am IST)
- Experience in a regulated industry, understanding compliance and legal implications of customer complaints.
- Familiarity with customer relationship management (CRM)systems.
- Candidates with experience in customer support role in banking domain will also be suitable
Immediate joiners only.
Interested candidates please share your resume to pr********************n@co******t.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & Trading, Role Category: LendingRole: Lending - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Mortgage Servicing loan servicing Escalation Management Loss Mitigation Customer Service dispute verification loan modification Customer Support Escalations Loan Processing credit card loan administration Dispute Management Credit Card Operations Issue Resolution
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in