Hiring Soft Skills Trainer/Voice and accent
- Hexaware Technologies
- 5 - 10 years
- Mumbai
- 11 months ago
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Job Description
Dear Candidate,
Greetings from Hexaware - BPS!
We are hiring for Lead Soft Skills Trainer for International process at Navi Mumbai.
In this role, she/he will be responsible for training both newly hired and existing employees on designated modules, as well as developing engaging content for these sessions.
Responsibilities:
- Provide communication, soft skills, voice and accent training to NHT batches & on floor associates
- Understanding of English grammar - Subject Verb Agreement rules, Tenses, and Transliterations.
- Develop customized training programs based on internal/client requirements, using a range of techniques such as role-playing, group discussions and one-on-one coaching.
- Different feedback mechanisms, particularly the GROW model.
- Effective training skills. The ability to teach and train other individuals.
- Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management.
- Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).
- Monitor trainee progress and provide feedback to ensure effective learning outcomes
Minimum Qualifications/ Skills:
- Bachelor's degree (Any)
- Must have relevant experience as a preprocess trainer, having conducted New Hire training on grammar and voice, and accent.
- Must have conducted call audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.).
- Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.
Interested, Please share your updated resume at ma*****d@he*****e.com/Whatsapp - 9082299***.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & Training, Role Category: Corporate TrainingRole: Voice & Accent TrainerEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Mumbai
Keyskills: Soft Skills Training Accent Training Bpo Training Behavioural Training Communication Trainer VnA Voice and Accent Voice Coach Language Training
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Hexaware Technologies
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...
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