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Desktop Support Engineer Job in PES HR @ PES Hr Services

Home > IT Operations / EDP / MIS

 Desktop Support Engineer Job in PES HR

Job Description

    • Troubleshooting desktop / laptop OS issues
    • Support for standard software issues
    • Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
    • Installation / re-installation / configuration of systems, printers, scanners.
    • Configure desktop and laptop as per the desktop/laptop standardization policies of customer.
    • Installation / re-installation / configuration of in-scope client software / applications
    • Installation / configuration of e-mail clients
    • Troubleshooting e-mail client related issues
    • Troubleshooting printer / scanner related issues
    • Troubleshooting issues related to standard office softwares (MS Office Word, Xls, PowerPoint etc.) and internet client
    • Support for local area network issues (LAN), DHCP client
    • Install antivirus software and check virus definition auto updates
    • Install approved patches onto desktops / laptops.
    • Configure Print Queues for Servers / Users / Groups
    • Troubleshoot print queue related issues
    • Configure appropriate rights and permissions for accessing printers
    • Remove virus from respective desktop / laptop with the antivirus software
    • Call Logging as per Vendor processes and coordinate till resolution / service restoration as per the vendor committed SLO. Follow vendor escalation matrix and in case of any deviations escalate the same to Clients SPOC
    • Maintain details of the various vendors with details like contact persons, telephone numbers, escalation matrix, SLA Information
    • Co-ordinate with vendor for dispatch of devices to respective service Depot for repair service e.g.:-Desktop / Laptop Hardware

     

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: IT Operations / EDP / MIS
Functional Area: Not Specified
Role/Responsibilies: Desktop Support Engineer Job in PES HR

Contact Details:

Company: PES HR Services
Location(s): Kalyan

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Keyskills:   desktop troubleshooting laptop support printers scanner software installation

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PES Hr Services

Company is one of the leading names involved when it comes to offering solutions pertaining to the web in order to cater with the demands of the corporate world. With a team of dedicated individuals and the trust that our customers have in us, we have reached the great heights. With a well-establish...