Engineer Application Management
- Choudhary Job Services
- 1 to 6 Yrs
- Multi-City, India
- 4 years ago
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Job Description
What You Will Do Developing and leading a high performing technical support team based out of Bangalore and managing day to day support operation Responsible for tracking and supporting performance metrics and Key Performance Indicators KPIs) as outlined by BloomReach support organisation Partnering with Engineering to drive support ability and conversationalist of Bloom Reach Digital Experience Platform and increase customer retention and satisfaction Partnering with delivery services teams to ensure smooth transition of accounts, and promote implementation and operationalisation best practices Ensures timely capture, review, reporting, and responses to reported product deficiencies, escalations, and top technical issues impacting product performance Determines and provides guidance on how to use resources for issue resolution and customer expectation setting Works cross-functionally with all departments to promote the success of a world-class customer services and support organisation.
Interested candidates are required to send their resume to: ch*****************s@gm**l.com
Employement Category:
Employement Type: Full timeIndustry: Engineering / Construction
Role Category: Back Office Operations
Functional Area: Not Applicable
Role/Responsibilies: Engineer Application Management
Contact Details:
Company: Choudhary Job ServicesLocation(s): Multi-City, India
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