Responsibilities: Inbound Calls II Customer Service II Problem Solvinh
Manage Incoming Calls And Customer Service Inquiries
Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints
Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken
Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests
Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation
Keyskills: customer retention customer service customer satisfaction customer care
CONNEQT BUSINESS SOLUTIONS LIMITED Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater...