Customer Service Associate - South Goa,
- Delhivery
- 1 - 6 years
- South Goa,Goa
- 11 months ago
- Email to a friend
- Report this job
Job Description
Job Description
The Customer Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information.
Key Responsibilities:
- Providing assistance with shipment tracking and delivery inquiries
- Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
- Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
- Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements
- Analyze and support with insights to improve the process and internal operations and service levels
- Handling customer escalations-preparing RCA and providing the solution
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
Required Skills and competencies
- Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely.
- Customer-centric approach: A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment
- Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed.
- Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery.
- Familiarity with customer-relationship management (CRM) software programs
- Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.
- Flexible with the working schedule; may be expected to work weekends, holidays and events where there is increased service demand
Education and Experience
- Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply
- Minimum experience should be 6 months (Associate) / 3+ years (Senior Associate);
- Experience in Customer Service domain for e-commerce is a plus
Job Classification
Industry: Courier / Logistics (Logistics Tech)Functional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: DelhiveryLocation(s): South Goa,Goa
Keyskills: Communication Skills Customer Service CRM
Similar positions
Delhivery
DELHIVERY PRIVATE LIMITED Delhivery is India's leading e-commerce fulfillment company, where technology is used to drive supply chain solutions. Delhivery provides an array of products and services for online businesses - including online channel integration services, sourcing, catalogue managem...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
