Customer Care Executive Job in MNR Solutions
- MNR Solutions
- 2 to 7 Yrs
- Delhi, NCR
- 12 months ago
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Job Description
- Job Title Customer Care Lead
- Desired Work Experience 2+ Years
- Location Okhla Phase-II
- Good Communication Skill
- knowledge of abandoned cart
- Handle inbound and outbound customer calls, emails, and messages promptly and professionally.
- Listen attentively to customer inquiries, concerns, and feedback, and provide accurate and timely responses.
- Maintain a courteous and empathetic demeanour while addressing customer issues, ensuring a positive customer experience.
- Identify customer needs, concerns, or complaints and work towards resolving them effectively and efficiently.
- Troubleshoot product or service-related problems, and escalate complex issues to the appropriate department for resolution.
- Follow up with customers to ensure their issues are resolved to their satisfaction and provide additional assistance or information as needed.
- Acquire in-depth knowledge of the company's products or services to address customer inquiries and provide relevant information.
- Stay updated on product features, specifications, pricing, and promotions to effectively assist customers and drive sales.
- Document customer interactions, inquiries, and resolutions accurately in the customer relationship management (CRM) system.
- Generate reports on customer feedback, issues, and trends to identify areas for improvement and implement corrective actions.
- Build and maintain positive relationships with customers by delivering excellent service and demonstrating professionalism and integrity.
- Proactively engage with customers to gather feedback, address concerns, and identify opportunities to enhance the customer experience.
Job Responsibilities:
Customer Interaction
Issue Resolution
Product Knowledge
Documentation and Reporting
Customer Relationship Management
Employement Category:
Employement Type: Full timeIndustry: Chemical / Plastic / Rubber / GlassRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Care Executive Job in MNR SolutionsContact Details:
Company: MNR SolutionsLocation(s): Delhi, NCR
Keyskills: telecalling customer care cold calling blended process customer support
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MNR Solutions
Founded in 2007 MNR Solutions Pvt. Ltd. has become one of the prime consulting companies to provide finest HR recruitment services globally in regions like Asia (India, China, Singapore, Malaysia etc), Middle East (UAE, Saudi Arabia, Oman etc) and Africa. With a team of 45 experienced consultant, we...
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