Service Trainer - Appliances Job in M-Corp
- Mifm Operations
- 3 to 8 Yrs
- Noida, Gurugram
- 11 months ago
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Job Description
- Conduct comprehensive needs assessments to identify the specific training requirements of individual technicians and the team as a whole
- Organize classroom-style sessions about product feature and sales and service techniques
- Conduct role-playing activities to develop interpersonal skills (eg handling customers & their objections etc)
- Identify individual and team skills gaps
- Schedule regular training sessions (eg monthly or quarterly)
- Ensure new hires take on induction training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching
- Assess the impact of each educational course on staff performance and client satisfaction
- Develop engaging and interactive training programs using a variety of media, such as presentations, videos, hands-on exercises, and virtual simulations
- Craft training materials that align with company standards, industry best practices, and regulatory requirements
- Deliver training sessions with expertise and enthusiasm, ensuring trainees grasp complex technical concepts and practical applications
- Evaluate the effectiveness of training programs through assessments, feedback sessions, and observation of trainees' performance
- Identify and address knowledge gaps through personalized coaching and additional training modules
- Stay abreast of emerging technologies and industry trends to ensure training content remains relevant and up-to-date
- Collaborate with cross-functional teams to integrate training initiatives with overall company goals and customer expectations
- Contribute to continuous improvement of service technician training by gathering feedback and making recommendations for enhancement
- Ability to work independently and as part of a team to achieve common goals and contribute to a collaborative training environment
- Strong organizational and time management skills to effectively manage multiple training projects and deadlines
- Ability to adapt training methods to suit different learning styles and preferences
- Passion for sharing technical knowledge and promoting continued professional development
Job Responsibility:
Skills Required:
Employement Category:
Employement Type: Full timeIndustry: Consumer Durables / ElectronicsRole Category: Customer Care Executive (Repair Center)Functional Area: Not SpecifiedRole/Responsibilies: Service Trainer - Appliances Job in M-CorpContact Details:
Company: M-Corp Services HiringLocation(s): Noida, Gurugram+ View Contact
Keyskills: technical training training coordination training delivery service trainer
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